Marketplace Operations Specialist

9 hours ago

Melbourne City Centre, Victoria, Australia Country Road Group Full time $80,000 - $120,000 per year

We're looking for a proactive and detail-oriented Marketplace Operations Specialist to support the day-to-day operations and performance of the Country Road Group (CRG) Marketplace — spanning our portfolio of iconic brands: Country Road, Witchery, Trenery, MIMCO, and POLITIX.

This initial 6 month Fixed Term contract is a hands-on role is essential in enabling the operational success of our Marketplace through smooth seller onboarding, premium product listings, fulfilment compliance, and issue resolution. You'll work closely with internal teams and external sellers to deliver an exceptional customer and seller experience, leveraging data and process excellence to support scalable growth.

Key Responsibilities

  • Maintain marketplace account health by monitoring SLAs, order accuracy, shipping performance and returns.
  • Support seller onboarding, ensuring data integrity, product imagery, pricing and stock levels meet CRG standards.
  • Approve product listings, maintain catalogue quality, and troubleshoot listing or fulfilment issues while ensuring it is align with content and marketing plans.
  • Identify and improve operational processes and contribute to building scalable SOPs.
  • Track and report on marketplace KPIs — including GMV, margins, fulfilment SLAs, and catalogue accuracy.
  • Analyse operational trends and provide actionable insights to improve performance.
  • Act as a point of contact for sellers and cross functional support on operational matters, helping to resolve issues and improve performance.

Key Capabilities

  • 3–5 years' experience in digital retail, eCommerce, or marketplace operations.
  • Strong understanding of marketplace and dropship models, with experience managing seller integrations and fulfilment dependencies.
  • Analytical mindset with the ability to interpret data, drive commercial outcomes, and support business growth.
  • Solid experience in trading, seller negotiations, and improving margin outcomes.
  • Confident in managing cross-functional relationships and resolving operational issues with a customer-first mindset.
  • Highly organised, process-driven, and able to prioritise and escalate as needed.

Why work for CRG? 

The Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer: 

  • Generous employee discounts across our House of Brands
  • Seasonal clothing allowance
  • An additional day of leave for your birthday
  • An Industry leading Parental Leave Program
  • Flexible working arrangements to support work/life balance
  • Annual learning calendar to support the ongoing development of our team
  • Support community partnerships across our Corporate Social Responsibility Program
  • We are committed to operating ethically, sustainably, and responsibly. 

About CRG

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process

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