Salesforce Administrator

Role:
Salesforce Administrator

Location:
Canberra, ACT

Employment Type:
Contract

Duration:
12 months (extendable)

Number Of Extensions:
2

Must have:

Full working rights. No sponsorship available.

Security clearance:
Must be able to obtain Negative Vetting Level 1

Job details

As a Salesforce Administrator, you will support and enable users, manage data, including data load and manipulation, prepare reports, and deliver using configuration. You will support ongoing minor enhancements by understanding and documenting business needs, data and/or requirements, and work with the Solution Lead to design solutions.

Key duties and responsibilities

This is a support and delivery role with the following responsibilities:

• Enable users to onboard and get the most out of the Salesforce platform and applications.
• Understand the clients' data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients' needs.
• Understand the clients' workflows and assist with enabling clients' ability to efficiently manage their workflow while meeting compliance requirements e.g. government records classification and management.
• Support clients to use outreach capabilities to effectively engage with their stakeholders.
• Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release.
• Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals e.g. adhering to the Archives act.
• Support backup and restore, and disaster recovery testing and operational processes.
• Perform problem and incident determination and resolution activities.
• Be the front door to engaging with DFAT and Partner Agency clients using Salesforce Applications for day-to-day support enquiries.
• Deploy changes via Azure DevOps to Production based on guidance from the release team,
• Review and interpret Salesforce debug logs for issue resolution and validation,
• Perform PVT post-deployment for Salesforce release and also participate in testing of Salesforce Platform releases.
• Have familiarity with Salesforce metadata structure and its representation in Git repositories.
• Have exposure to sandbox environments for testing and validation.
• Have the ability to interpret debug logs to support troubleshooting and quality assurance.

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, DFAT seeks a suitable candidate with the following relevant skillsets:

Skills/Levels:

• Application Support (ASUP) - Level 4/5
• Business Situation Analysis (BUSA) - Level 3
• Data Analytics (DAAN) - Level 3
• Identity and Access Management (IAMT) - Level 3

Technical skills

• Salesforce Administrator Certification;
  • Salesforce App Builder Certification;
  • Salesforce Omnistudio Certification

Essential criteria

• Must have: Minimum 3+ years of experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will not be considered.
• Have specialist ICT skills and knowledge in the following: o Import and management of data through tools such as Salesforce Data loader. o Salesforce Reports and Dashboards. o User provisioning and profiles and permissions. o Process automation using flows to improve efficiency and user experience. o Debug Incidents in Production.
• Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
• Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.
• Minimum NV1 security clearance.
• Be able to attend the Canberra office in-person 3 days per week.

Desirable criteria

• Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
• Proven capability in managing and executing Salesforce Sandbox Refresh activities.
• Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on new features and enhancements.
• Working understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents.

Interested consultants can share their updated resume at

or call