Salesforce Administrator

********* Please Apply only if you are an Australian Citizen with active Clearance ********

As a Salesforce Administrator you will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration. You will support ongoing minor enhancements by understanding and documenting business needs, data and/or requirements, and work with the Solution Lead to design solutions.

Key duties and responsibilities

This is a support and delivery role with the following responsibilities:

• Enable users to onboard and get the most out of the Salesforce platform and applications.
• Understand the clients' data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients' needs.
• Understand the clients' workflows and assist with enabling clients' ability to efficiently manage their workflow while meeting compliance requirements e.g. government records classification and management.
• Support clients to use outreach capabilities to effectively engage with their stakeholders.
• Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release.
• Be on-call in a support roster for 1 week out of every month to support P1 and P2 incidents, and critical departmental activities such as Consular and Crisis response.
• Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals e.g. adhering to the Archives act.
• Support backup and restore, and disaster recovery testing and operational processes.
• Perform problem and incident determination and resolution activities.
• Be the front door to engaging with DFAT and Partner Agency clients using Salesforce Applications for day-to-day support enquiries.
• Deploy changes via Azure Dev Ops to Production based on guidance from the release team,
• Review and interpret Salesforce debug logs for issue resolution and validation,
• Perform PVT post deployment for Salesforce release and also participate in testing of Salesforce Platform releases.
• Have familiarity with Salesforce metadata structure and its representation in Git repositories.
• Have exposure to sandbox environments for testing and validation.
• Have the ability to interpret debug logs to support troubleshooting and quality assurance.

Note:
 This role requires the successful candidate to provide 24x7 on-call support on a shared roster basis of up to 183 calendar days per annum.

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, DFAT seeks a suitable candidate with the following relevant skillsets:

Skills/Levels:

• Application Support (ASUP) - Level 4/5
• Business Situation Analysis (BUSA) - Level 3
• Data Analytics (DAAN) - Level 3
• Identity and Access Management (IAMT) - Level 3

Mandatory Skills

o Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support.

o At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered.

o Import and management of data through tools such as Salesforce Data loader.

o Salesforce Reports and Dashboards.

o User provisioning and profiles and permissions.

o Process automation using flows to improve efficiency and user experience.

o Debug Incidents in Production..

• Experience in Service Cloud, Experience Cloud and Public Sector Solutions.

• Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.

• Minimum NV1 security clearance.

• Be able to attend the Canberra office in-person 3 days per week.