Salesforce Administrator

2 weeks ago

Canberra n Capital Territory, Australia Acolade Consulting Full time

Job: - Salesforce Administrator - (Must have NV1 Security Clearance)

Duration: - 12 Months (Extension Term 2 × 12 Months)

Location: Canberra, ACT - Be able to attend the Canberra office in-person 3 days per week

Estimated Start Date: - Monday, 02 March 2026

Experience level: - Senior - APS6 equivalent

We are looking for an experienced
Salesforce Administrator who will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration
for a long-term contract with one of our Federal Government Clients.

Required Skills

  • M
    inimum 3+ years experience supporting Salesforce applications for level 1 and 2 support.
  • At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer,
    Applications without any of these certifications will be not considered.
  • Experience
    in Service Cloud and Public Sector Solutions
    .
  • Demonstrated experience in Import and management of data through tools such as Salesforce Data loader, Salesforce Reports and Dashboards, User provisioning and profiles and permissions.
  • Demonstrated experience in process automation using flows to improve efficiency and user experience and debug Incidents in production.
  • Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.

Desirable Skills

  • Demonstrated experience in tracking and progressing tasks using
    Agile methodologies such as Kanban or Scrum.
  • Experience with
    Salesforce seasonal platform releases (Winter, Summer, Spring),
    including the ability to advise business stakeholders on new features and enhancements.
  • Experience in
    Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents
    .
  • Proven capability in managing and executing Salesforce Sandbox Refresh activities.

Responsibilities

  • Enable users to onboard and get the most out of the Salesforce platform and applications.
  • Understand the clients' data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients' needs.
  • Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release.
  • Be on-call in a support roster for 1 week out of every month to support P1 and P2 incidents, and critical departmental activities such as Consular and Crisis response.
  • Be the front door to engaging with client and Partner Agency clients using Salesforce Applications for day-to-day support enquiries.
  • Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals e.g. adhering to the Archives act.
  • Support backup and restore, and disaster recovery testing and operational processes.
  • Perform problem and incident determination and resolution activities.
  • Deploy changes via Azure Dev Ops to Production based on guidance from the release team,
  • Review and interpret Salesforce debug logs for issue resolution and validation,
  • Perform PVT post deployment for Salesforce release and also participate in testing of Salesforce Platform releases.

Visa Status and Security Clearance

  • Candidates
    must be an
    Australian Citizen.
  • Candidates
    must have NV1 Security Clearance.

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