eCommerce Operations Team Leader

• Iconic Australian owned global retail business
• Salary + Profit Share, South Melbourne location, Member Discounts & more
• Hybrid role in a vibrant team where we embrace pace, encourage new ideas & leadership

Spotlight Group Holdings (SGH)
is more than just a retail giant—we're a dynamic, family-owned Australian success story comprising iconic brands like
Spotlight
,
Anaconda
,
Mountain Designs
, and
Harris Scarfe
. As market leaders in the Australian retail space, we're growing our highly entrepreneurial team, and we need a
hands-on, inspiring leader
to optimize our digital customer journey.

This is a high-impact,
hybrid role
where you'll embrace a fast-paced environment, drive process improvements, and truly
own
the digital fulfillment experience for millions of customers. If you thrive on pace, embrace new ideas, and are ready to step up, this is your chance to make a real mark on one of Australia's largest retailers.

What You'll Be Doing

As the
eCommerce Operations Team Leader
, you will be the linchpin connecting our online promise to real-world delivery. Your day-to-day will be dynamic, challenging, and rewarding:

• Lead a High-Performing Team:
  Inspire, coach, and mentor
  your team of Ecommerce Operations Administrators, fostering a culture of excellence, ownership, and continuous improvement.
• Master the Fulfillment Journey:
  Oversee and optimize
  every step
  of the order fulfillment process—from picking and packing to timely shipping—ensuring exceptional speed and accuracy.
• Champion the Customer:
  Take ownership of complex online order inquiries and escalations, turning potential pain points into
  delightful customer service experiences.
• Drive Efficiency:
  Proactively identify bottlenecks and lead
  continuous process improvement
  initiatives to boost operational efficiency and scale our digital business.
• Strategic Collaboration:
  Build strong working relationships with store teams, shared services, and key senior stakeholders to ensure seamless end-to-end operations.
• Data-Driven Decisions:
  Prepare, monitor, and present
  KPI reports
  to senior leaders, using data to inform strategy and identify critical areas for optimization.

What You'll Bring

You're a proactive, solution-oriented leader with a genuine passion for retail operations and the digital customer experience.

• Proven Experience:
  At least
  2+ years
  of hands-on experience in eCommerce Operations, Online Fulfillment, or a similar logistics-focused role.
• Leadership Credibility:
  Prior, demonstrable experience
  managing and mentoring a small team
  , ideally within a fast-paced retail or logistics environment.
• Operational Know-How:
  Strong practical understanding of order fulfillment, inventory management, and best-practice customer service processes.
• Problem-Solver:
  Excellent analytical skills, with a proven ability to solve complex operational challenges efficiently and effectively.
• Communication Power:
  Exceptional interpersonal skills and the ability to manage diverse stakeholders, drive outcomes, and clearly present data.

Why Spotlight Retail Group?

We pride ourselves on offering more than just a job; we offer a
career growth platform
within a supportive, innovation-focused culture.

• Financial Rewards:
  Enjoy a
  competitive salary
  combined with a significant
  Profit Share
  component.
• Work-Life Balance:
  Generous
  hybrid working model
  from our centrally located South Melbourne office, close to the market.
• Unbeatable Discounts:
  Access incredible
  Team Member Discounts
  across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).
• Impact & Exposure:
  Direct exposure to key
  senior stakeholders
  in one of Australia's largest retailers, allowing you to influence high-level strategy.
• Growth Culture:
  A dynamic environment that
  rewards initiative, creativity, and career development
  opportunities.
• Extra Benefits:
  Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.

Ready to lead the future of digital operations for Australia's favourite retailers?

Apply now and tell us how you'll elevate our customer experience