Operations Manager – Air Conditioning

5 days ago

Hoppers Crossing, Victoria, Australia Smart Upgrades Full time $80,000 - $96,000 per year

Job Title: Operations Manager – Air Conditioning & VEU Programs

Location: Hoppers Crossing

Employment Type: Full-time

Industry: HVAC / Energy Efficiency / Sustainability

Reports To: General Manager / Director of Operations

Salary: $70,000 – $80,000 plus Bonuses


About the Company

Smart Upgrades is a fast-growing provider of sustainable energy solutions operating under the Victorian Energy Upgrades (VEU) scheme, delivering high-efficiency products and services to both residential and commercial clients. Our mission is to help Victorians reduce their energy use, lower their bills, and contribute to a cleaner environment. Our portfolio includes Energy-Efficient Hot Water systems, LED Lighting upgrades, Air Conditioning solutions, Solar PV installations, and Battery storage systems.


Position Summary

We are seeking a results-driven Operations Manager with a strong background in the air conditioning (HVAC) industry and proven experience managing projects and compliance under the VEU scheme. The successful candidate will oversee day-to-day operations, manage installation teams, ensure compliance with regulatory requirements, and help drive business growth.


Key Responsibilities

  • Oversee daily operations of the air conditioning installation and upgrade projects.
  • Manage and lead in-house and subcontracted installation teams to ensure timely, safe, and high-quality work.
  • Ensure all projects are compliant with VEU program requirements, including correct documentation, accreditation, and reporting.
  • Work closely with internal teams (sales, admin, compliance, and warehouse) to ensure smooth project flow from initiation to completion.
  • Liaise with VEU program administrators (e.g., ESC, APs) to stay current with scheme updates, compliance changes, and reporting obligations.
  • Develop and implement operational procedures to improve efficiency and reduce costs.
  • Monitor and report on operational KPIs, productivity, and job margins.
  • Ensure all WHS policies and procedures are adhered to across all projects.
  • Contribute to strategic planning and help identify opportunities for business growth within the HVAC and energy efficiency sectors.

Required Skills and Experience

  • Minimum 2-3 years of experience in operations management, preferably within the HVAC or related trades.
  • Direct experience working within the VEU (Victorian Energy Upgrades) industry is essential.
  • Solid understanding of energy efficiency schemes, regulatory compliance, and certificate creation processes.
  • Strong leadership and team management skills with the ability to motivate and direct a diverse team.
  • Excellent problem-solving and organizational abilities.
  • Proficient with project management and workflow tools.
  • Exceptional communication and interpersonal skills.
  • Knowledge of WHS standards and practices in a trade environment.
  • Ability to interpret and apply updates to VEU activity requirements and compliance documentation.

Desirable Qualifications

  • Trade qualification in HVAC or related field (optional but advantageous).
  • VEU Accredited Person (AP) experience or familiarity with working alongside APs.
  • Diploma in Business, Operations Management, or Project Management.

Why Join Us?

  • Be part of a growing, sustainability-focused company.
  • Play a key leadership role in delivering energy-efficient solutions across Victoria.
  • Supportive team culture with a strong focus on compliance, safety, and quality.
  • Career growth opportunities in a dynamic and evolving industry.

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