Maintenance Officer

Join the Citadines on Bourke Melbourne Crew

Citadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world's most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.

At Citadines, we're more than just a place to stay — we're your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.

Citadines on Bourke Melbourne, located in the heart of Melbourne's city centre, is seeking an enthusiastic, experienced, and dedicated person to join the Engineering team as a Maintenance Officer. The successful candidate will be part of a tight-knit, supportive team.

In this role you will be responsible for:

• Assisting with the day-to-day maintenance operations across the property to ensure all facilities and equipment are functioning at the highest standard.
• Conducting routine inspections and preventative maintenance (daily, weekly, and monthly) on property facilities including pools, gymnasiums, firefighting installations, and safety systems.
• Responding promptly to breakdowns, urgent repairs, and assisting colleagues across departments or properties when additional support is required.
• Liaising with the Engineering Manager, Heads of Department, and Guest Services to address maintenance needs, uphold brand standards, and meet reporting and compliance requirements.
• Ensuring all maintenance activities comply with Occupational Health and Safety standards, Ascott policies, and relevant legislative regulations.

To be successful in this role you must have:

• Strong practical skills in general maintenance, with experience across multiple trades (e.g., electrical, plumbing, mechanical, carpentry, or HVAC).
• A solid understanding of safety standards, firefighting equipment maintenance, and workplace health and safety regulations.
• The ability to work collaboratively with other departments and communicate effectively with both staff and guests.
• Flexibility with working hours to meet business demands, including availability for after-hours emergencies if required.
• A clear understanding of property fire and emergency procedures, with the ability to respond calmly and effectively during incidents.

In return you will get:

• More Leave for Life – 3 extra days off annually for Immediate Family and Cultural Events
• Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going)
• Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
• Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
• Grow With Us – Leadership training and a pathway to become a future GM

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

About us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

In Australia, our portfolio comprises renowned serviced apartment, coliving, and hotel brands, namely Citadines, lyf, Oakwood, and Quest. We take pride in our recognition as one of the best workplaces in Australia for the third year running In 2024, we ranked #5 on the list of companies with over 100 employees in Australia, an achievement we are incredibly proud of.