Fees and Scholarships Administrator

About the Role

This position reports to the Graduation, Fees and Scholarships Manager Fees and Scholarships Team Leader and supports fees and scholarships activities to internal and external customers of the University.

This role is required to prioritise tasks and functions aligned to the Fees and Scholarships team and all scheduled priorities to ensure the timeframes for resolution are always met.

The Fees and Scholarships Administrator provide a high level of customer service to staff and students at the University and is responsible for providing current and accurate fee information and advice, fee issue resolution, VE payment plan processing, VET Student Loan processing and general scholarship application processing. The role also contributes to the efficient, effective and timely delivery of the range of functions across Student Administration and Library Services as required.

The tasks listed are indicative of the role and are not exhaustive. 

About You

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated, relevant experience in the provision of high-quality support services within a demanding, client focussed environment.

• Good time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met.

• Demonstrated ability to work independently and as part of a team to deliver coordinated and high-quality services to a range of stakeholders.

• Demonstrated high-level interpersonal skills, including the ability to liaise effectively to people from diverse social and cultural backgrounds.

• General knowledge of the post-secondary education context in Australia.

• High-level ability and skills in the use of Microsoft Office software packages including word processing, spreadsheets, and databases.

• Demonstrated ability to learn and effectively use a variety of other computer software packages including Finance One and the University's Student Management System.

About Swinburne University of Technology

Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research. 

What We Offer You

•    Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. 

•    Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.

•    Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on  

Applications Close Sunday 21 September.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact  or call

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to (general enquiries will not be answered by phone).

Victoria's Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

As a Circle Back Initiative Employer, we commit to responding to every applicant.