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Clinical Specialist
3 weeks ago
Circulation
**_ About Us_**
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL
**_ The Role _**
In this dynamic and customer-facing role, you will work closely with clinicians, administrators, and sales teams to deliver hands-on training, resolve technical issues, and foster long-term relationships with customers. You will have the unique opportunity to combine your clinical expertise with cutting-edge technology to drive the adoption and success of ZOLL’s products.
**_ Roles and Responsibilities _**
**Clinical Education and Training**:
- Tailor training sessions to the needs of diverse audiences, including physicians, nurses, paramedics, and technicians.
- Develop customised training plans and educational materials to ensure effective learning and retention.
**Customer Support**:
- Provide in-field clinical support during product implementation, including on-site guidance and post-installation follow-ups.
- Serve as the first point of contact for clinical inquiries, offering expert advice and assistance to resolve customer challenges.
- Deliver real-time support during critical care situations where ZOLL products are in use, ensuring optimal performance and outcomes.
**Product Demonstrations**:
- Conduct engaging product demonstrations for prospective and existing customers, showcasing the clinical and operational benefits of ZOLL’s solutions.
- Collaborate with the sales team to provide clinical insights that highlight the value of ZOLL’s products in meeting customer needs.
**Technical Troubleshooting**:
- Assist with technical and clinical troubleshooting, working closely with the technical support team to address and resolve any product-related issues.
- Ensure customers are confident and satisfied with the performance of ZOLL devices.
**Customer Relationship Management**:
- Build and maintain strong, trusting relationships with healthcare providers, administrators, and key decision-makers.
- Act as a clinical resource and advocate, ensuring customer satisfaction and loyalty.
- Engage in regular communication with customers to assess their ongoing needs and provide additional support when necessary.
**Collaboration with Internal Teams**:
- Partner with sales, marketing, technical services and operations teams to share customer feedback and insights that can drive product enhancements and innovation.
- Assist in the development of clinical resources, white papers, and case studies to highlight the effectiveness of ZOLL’s solutions.
**Market and Industry Expertise**:
- Stay current with clinical best practices, industry trends, and emerging technologies relevant to ZOLL’s products and services.
- Represent ZOLL Medical at industry conferences, trade shows, and clinical events, providing thought leadership and support to build the company’s reputation as a market leader.
**Compliance and Reporting**:
- Ensure all activities are conducted in compliance with company policies, regulatory standards, and ethical guidelines.
- Maintain accurate documentation of training sessions, customer interactions, and support activities for internal reporting and quality assurance.
**_ Qualifications and Skills_**
- Education: Bachelor’s degree in nursing, Paramedicine, Biomedical Science, or a related healthcare discipline, or equivalent clinical experience.
- Clinical Experience: A minimum of 2 years of experience in a healthcare setting, with a focus on critical care, emergency medicine, or pre-hospital care.
- Technical Proficiency: Ability to understand and explain the technical aspects of medical devices, including software and hardware features.
- Communication Skills: Exceptional presentation, training, and interpersonal skills, with the ability to engage and educate diverse audiences.
- Problem-Solving Skills: Strong analytical and troubleshooting skills to address customer challenges effectively.
- ravel Flexibility: Willingness to travel frequently, including overnight stays, to meet customer and business needs.
- Licensing: A valid driver’s license is required.
**_ Preferred Qualifications:_**
- Previous experience with Zoll Medical pro
