Patient Services Coordinator

Monash IVF Group are leading the future of
reproductive care

At Monash IVF Group we're trying to change the way
society thinks and acts in relation to their fertility. We're removing stigmas,
empowering people to make better decisions and to take action earlier.
Ultimately, we are trying to improve everyone's chance of having a family.

The reality is, we know starting a family isn't always
easy. It can take real bravery by our patients, and a lot of empathy and
support from our Monash IVF Team. That's why it's so important that the people
we select to join our team are genuinely compassionate and caring and truly
want to make a difference. If this sounds like you, read on.

A role with unique responsibilities:

You will be the first-person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. Working across our Penrith and Parramatta clinics, your responsibilities will include:

• Delivering exceptional admin services to all internal and external stakeholders
• Ensuring best-in-class patient experience at all times
• Providing general administrative support to the team
• Managing patient bookings and monitoring clinic appointments
• Triage incoming calls and emails
• Accurate data entry into the patient management system
• Generate financial quotes and conduct financial chats with patients
• Medical billing and receipting

Are you the ideal candidate for us?

Ideally you will bring the following:

• Experience with monitoring a phone switchboard in a professional manner
• Knowledge of medical terminology (desirable)
• Excellent communication skills and consistently applied throughout all communication channels
• Ability to apply the 5E patient experience principles - empathy, entrust, engage, empower, expectation
• Exceptional computer and IT skills, Microsoft Office Suite essential
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.

Why work with us?

At Monash IVF Group, we are more than just a workplace - we are a passionate and
innovative community dedicated to empowering individuals and making a real
difference in the world of fertility. Our state-of-the-art facilities provide an
inspiring environment where cutting edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development,
offering extensive learning and development opportunities to help you advance
your career.

Monash IVF Group values each and every one of our
employees

Leading the evolution of care means caring for our
people. We ensure all employees feel included, supported and valued. Being part
of the Monash IVF Group gives you access to many benefits, including the
following:

• A Learning &
  Development Framework that supports your professional development

• Participation in an annual Mentor Program

• Ability to join our team of Peer Support
  Champions
• Access to a contemporary Employee Assistance
  Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound
  services
• Paid IVF Leave
• Paid Parental and Partners Leave

• Access to Fitness Passport Gym Membership

• Celebrate
  successes through our Internal Recognition Program.

• Benefit from our
  Employee Referral Program when you bring great talent onboard.

If you're ready to join
the brave leaders of reproductive care, please follow the link below.

Closing Date: Friday 26 September 2025 (if not filled prior)

Bella Pileggi

HR Coordinator

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