Patient Experience Coordinator

• Make a direct impact on patient and family experiences
• Champion communication and compassion in fast-paced environments
• Join a people-focused health district committed to inclusion and care

Enhance communication, support patients and families, and drive service excellence in Emergency and COVID-19 settings across WSLHD.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 5

Remuneration: $76, $77,852.51 per annum

Hours Per Week: 38 (Job Share may be considered for part time hours)

Location: Various across Western Local Health District

Where you'll be working

Western Sydney Local Health District (WSLHD) provides high quality healthcare to diverse communities, guided by values of collaboration, respect, and empowerment. Join a team dedicated to better health services for Western Sydney and beyond.

• Serves Auburn, Blacktown, The Hills Shire, Cumberland, and Parramatta LGAs.
• Offers primary, secondary, and tertiary health care.
• Supports over a million residents in the Greater Western Region.
• Committed to innovation and patient centered care.
• Strong focus on collaboration and respect in service delivery.
• Empowering teams to make a lasting impact.

What you'll be doing

As a Patient Experience Coordinator, you'll play a key role in ensuring that patients, carers and families feel supported, informed, and respected during their time in the Emergency Department or COVID-19 clinics. You'll be the bridge between clinical teams and the people we serve – helping improve service delivery, communication, and recovery.

• Implement initiatives to improve the waiting experience in Emergency and COVID-19 clinics
• Communicate and coordinate with triage teams to manage concerns proactively
• Provide culturally sensitive support and information using platforms like GoShare
• Monitor feedback and escalate issues to promote continuous improvement
• Resolve non-clinical concerns and contribute to a positive service culture

Apply now and become part of NSW Health – where your empathy, communication skills and leadership will help create better, safer, and more human healthcare experiences across Western Sydney.

How to Apply

Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

• Demonstrated extensive experience in customer service
• Demonstrated resilience, flexibility and imitative
• Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff
• Demonstrated ability to work independently with minimal supervision
• Computer literacy
• Sound negotiation skills
• Demonstrated ability to problem solve
• Demonstrated leadership and an ability to work in a multidisciplinary team

Requisition ID: REQ617658

Applications Close: 9 November 2025

Need more information?

• Discover more about the application process.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore the selection process, employment checks, outcomes and notifications.
• For inquiries about the role, contact Kathryn Worne, Deputy Director Clinical Governance on

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.