Supervisor - Como

1 week ago

Melbourne, Victoria, Australia Koko Black Chocolate Full time $104,000 - $130,878 per year

Step Into Chocolate Leadership – Supervisor at Como

At Koko Black, we believe great chocolate is made with passion, purpose, and a sprinkle of magic. As we continue to grow, we're looking for a Supervisor to join our team and help deliver an exceptional Koko Black experience to every guest, every day.

This is more than just a team member — it's a role for someone who leads by example, empowers others, and thrives in a fast-paced, premium environment.

Why You'll Love It Here

  • Supportive team culture – where your ideas and input truly matter
  • 40% team member discount – yes, that includes our hot choc
  • Grow your career – training and development in every role
  • Celebrate success – we recognise great work and love to share the wins

Your Role as Supervisor

As a Koko Black Supervisor, You'll Be The Go-to Support For The Leadership Team, Leading Floor Operations And Setting The Tone For Excellence. You'll

  • Deliver an immersive and natural Koko Black customer journey
  • Lead the team during service periods, ensuring smooth operations and energy on the floor
  • Support the training and capability building of team members
  • Ensure exceptional product presentation and create a beautiful, sensorial environment
  • Help manage stock, cleanliness and compliance in line with policies
  • Celebrate success and keep the team motivated and connected

About You

  • You bring experience in retail or hospitality – and love working with people
  • You're a strong communicator who leads by example
  • You're passionate about product, customer experience and quality
  • You're solutions-focused, proactive and adaptable
  • And… you're just a little bit in love with chocolate

Ready to Make Every Day a Little Sweeter?

Whether you're stepping up into your first leadership role or looking to grow within a premium brand, this is a chance to be part of something special.

Apply now
to become a
Supervisor
at Koko Black and help us craft moments of joy – one chocolate at a time.

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