Porter

5 days ago

Brisbane, Queensland, Australia Westin Hotels & Resorts Full time $45,000 - $60,000 per year
Role Overview:Key Responsibilities:
  • Ensuring each guest receives a warm welcome upon arrival and a sincere farewell upon departure, and building genuine connections with guests, often in a brief interaction, to make their experience unforgettable.
  • Assisting with all needs at the concierge desk, entryway, and parking area, including valet services and ensuring safe, efficient handling of guest vehicles.
  • Maintaining the presentation of the lobby, driveway, and parking areas to uphold a polished, welcoming atmosphere.
  • Providing a memorable, efficient, and personalized experience, noting and recording guest preferences for future visits.
  • Addressing guest concerns promptly and incorporating their feedback to continuously improve satisfaction.
  • Gathering and sharing local insights to fulfill guest requests, from sporting events to popular attractions and dining recommendations.
About You:
  • At least 2 years of experience in a fast-paced, high-volume environment, ideally in hospitality.
  • A current, open driver's license is essential for valet services and vehicle handling.
  • The ability to connect with guests and create a welcoming, friendly atmosphere.
  • Skill in upselling and promoting our venues and services, enhancing the guest experience while boosting brand loyalty.
  • A genuine enthusiasm for the hospitality industry, bringing energy and dedication to each guest interaction.
  • A proactive attitude toward developing your skills, evolving in your role, and staying updated on industry trends.
Benefits:
  • The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • 'Great places to work' certified

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