Porter | The Star Brisbane

Apply now Job no: 529604
Work type: Permanent Part Time, Permanent Full Time
Location: Brisbane
Categories: Hotels

Join our team as a Porter at The Star Brisbane.

The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

The Porter, reporting to the Senior Porter, is the primary point of contact for our valued guests and visitors. Your role will be diverse, from delivering luggage to guest rooms and parking or retrieving vehicles, to offering insights on local attractions and events to our guests.

A few of your responsibilities:

• Transport and store luggage as required by guests
• Ensure efficient and courteous handling of all guest arrivals and departures
• Ensure all guest enquiries and requests are handled professionally
• Ensure current familiarity with hotel, including guest rooms, restaurants, bars, convention, and casino
• Park and collect guest / patrons' vehicles promptly and without damage
• Complete all valet dockets clearly and correctly
• Assist Doorman as required

What we are looking for:

• Prior experience in a similar capacity
• Valid driver's licence
• Exceptional presentation and communication skills
• Affinity for the Brisbane area, including knowledge of the local community and its surroundings
• Strong organizational skills for coordinating guest requests and tasks
• Ability to work seamlessly within a team environment
• Availability for 24/7 rotating shifts

About you:

We are seeking dedicated individuals who have a sincere appreciation to deliver exceptional customer service. As a Porter with The Star Brisbane, you will have prior experience in a similar role and hold a valid driver's license.

The ideal candidate will have exceptional presentation and communications skills, while possessing a vast knowledge of the Brisbane area.

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 26 Jun 2025 E. Australia Standard Time
Applications close: 18 Jul 2025 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.