Porter / Concierge

2 days ago

Brisbane, Queensland, Australia Stamford Plaza Brisbane Full time $45,000 - $65,000 per year

About Us
Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane's finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website:

About The Role
We are currently seeking a professional Porter and Concierge to join our Front Office team on a Casual basis. As part of the Porter and Concierge team, you will be responsible for providing positive guest experiences through welcoming and assisting guests, being an ambassador for Stamford Plaza Brisbane and explaining hotel facilities and anticipating guest needs. Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role.

Duties And Responsibilities

  • Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings
  • Up sell and suggestive sell to enhance the guest's experience
  • Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail
  • Presentation standards are impeccable and in accordance with organisational policy and guidelines
  • Assist guests with luggage and valet parking
  • Confident in dealing with high profile guests and their entourage
  • Confidentiality in dealing with guest information
  • Have an eye for detail
  • Be one step ahead of the guest, knowing what they need before having to ask
  • Always deliver exceptional 5-star customer service and ensure it is maintained throughout your team
  • Be extremely team orientated
  • Work a variety of shifts including weekends and public holidays

Skills And Experience

  • Experience in a similar role is favoured but not essential, preferably within a 4- or 5-star environment
  • Strong understanding of hotel operations and aspects of the Front Office Department
  • Excellent communication and interpersonal skills in order to provide exceptional customer service to our guests
  • Experience using Opera property management system is desirable
  • Must be an Australian Resident or have the right to work full time
  • Must have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently
  • Must be able to lift a minimum of 20kg

Culture And Benefits
Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive:

  • Great career opportunities and development
  • Food & Beverage discounts in all F&B outlets within the hotels
  • Complimentary shift meals
  • Be dedicated to providing 5-star customer service with flair & showmanship
  • Laundered uniforms fresh each shift
spb

Apply Now

  • Hotel Porter

    2 weeks ago

    Brisbane, Queensland, Australia Emporium Hotel Full time $40,000 - $60,000 per year

    Join the Exceptional Team at Emporium Hotel South BankLocated in the Southpoint precinct, Emporium Hotel South Bank offers 143 luxuriously appointed suites designed for comfort and elegance. With an array of premium food and beverage experiences, our hotel is a destination where every detail matters.We are currently seeking dedicated and service-driven...

  • Vincent - Casual Porter/concierge

    1 week ago

    Brisbane, Australia Crystalbrook Collection Full time

    You love connecting with the guests - Join Australia's leading sustainable Hotel brand - Great team, great benefits, and group wide discounts! **The Opportunity**: Are you passionate about connecting with guests, and working in a beautiful 5 star hotel? We have the opportunity to welcome a - Brave and Bold_ porter to Crystalbrook Vincent. Unleash your...

  • Concierge Supervisor

    2 weeks ago

    Brisbane, Australia Hyatt Regency Brisbane Full time

    Summary **About Hyatt Regency Brisbane** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. Located on Queen Street Mall, five-star Hyatt Regency Brisbane is...

  • Porter

    1 week ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25135493 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Porter

    1 week ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24197874 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Night Porter The Star Brisbane

    1 week ago

    Brisbane, Australia The Star Entertainment Group Full time

    **Are you our next rising star?** Join our team as a **Night Porter** at The Star Brisbane. The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique...

  • Porter

    2 days ago

    Brisbane, Australia PULLMAN Full time

    Company Description Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The...

  • Porter

    4 days ago

    Brisbane QLD, Australia Marriott International Full time $45,000 - $65,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementCOMPANYExplore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless...

  • Porter

    1 week ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25020470 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Concierge

    1 week ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25152487 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management Prendre en charge les demandes de dispositions ou de services exceptionnels des clients (par...

  • Bell Captain

    16 hours ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star? Join our team as the Bell Captain at The Star Brisbane. The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique...