CxR Business Analyst

ORGANISATION UNIT:

LOCATION:

TENURE:

CLOSING:

SYNOPSIS:

The City of Melville is embarking on an exciting Customer Experience Reimagined (CxR) Project, implementing a new enterprise CRM system that will transform how we connect with and support our community. To make this a success, we're seeking a skilled Business Analyst to lead the discovery and documentation of requirements, processes and workflows that underpin the new system.

Location: City of Melville Civic Centre

Salary: $115,000 - $125,000 pro-rata p.a. + 12% Super

Employment Type: 18-Month Contract, Full Time

What You'll Be Doing

• Map and analyse over 300 existing service request types and workflows
• Partner with stakeholders to define and validate business and technical requirements
• Identify opportunities for process improvement, automation, and digitisation
• Facilitate workshops and discovery sessions to capture user needs and stories
• Collaborate with ICT, vendors, and project teams to ensure solutions meet organisational and community needs

What We're Looking For

• A current National Police Clearance or willingness to obtain
• Experience as a Business Analyst on large-scale digital transformation projects (CRM highly regarded)
• Strong analytical, conceptual, and problem-solving skills with the ability to simplify complex processes
• Excellent stakeholder engagement and workshop facilitation skills
• Solid understanding of project methodologies (Agile, Waterfall, or Hybrid)
• Strong communication skills with the ability to clearly document business processes and requirements

How to Apply

Apply online via the Apply button and provide a comprehensive resume and cover letter (no more than 2 pages) demonstrating fulfilment of essential requirements outlined in the Position Description attached.

Closing Date: Friday, 19 September 2025, 11.59PM AWST.

For further information about this position, please contact: Kalana Maldeniya, Enterprise Solutions Manager on

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville's benefits

• Be part of an award-winning, Inclusive Employer recognised for creating diverse, accessible, and welcoming workspaces
• Flexible working arrangements
• Free Membership to our LeisureFit Centres
• Free On-Site Parking
• Never work on your Birthday again – by taking advantage of special Birthday leave
• Paid Parental Leave
• 2 additional days of Annual Leave + Purchased Annual Leave options - take up to 10 weeks off per year
• Superannuation package co-contribution up to 15%
• Salary Packaging and Novated Leasing Options
• Structured and supportive professional development, and study assistance programs
• Access to Wellness and Employee Assistance Programs
• An active social club to connect with colleagues and make lifelong friends

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

Please note that the City does not offer visa sponsorship. While permanent positions are generally only open to Australian citizens or permanent residents, permanent positions may occasionally be filled on a fixed-term basis. In such cases and for fixed-term or casual roles, applicants with temporary unrestricted work rights in Australia (and residing in Perth) may be considered, provided they have unrestricted work rights for the duration of the appointment.

All candidates applying for a position where the use of 'plant and machinery' or driving a vehicle is an inherent requirement of the role and other 'high risk' facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.