Customer Operations Manager – Premium Wellness Brand

5 days ago

Nerang Queensland, Australia Olympia Massage Chairs Full time $90,000 - $120,000 per year

Be the calm in the chaos. Lead post-purchase operations for a growing Australian wellness brand.

Olympia Massage Chairs is seeking a hands-on, solutions-driven Customer Operations Manager to take ownership of all customer and logistics coordination after purchase. If you're sharp on the phone, thrive under pressure, and love turning messy systems into smooth operations — this is your opportunity.

About Olympia

We're an Australian wellness brand that helps people feel good through world-class wellness technology. We sell nationwide, with delivery and service teams across multiple states — and we're growing fast. That means we need an operational thinker who can create structure, clarity, and scale.

About the Role

This is a hands-on leadership role based at our Nerang HQ. You'll oversee everything that happens after a customer makes a purchase — from booking deliveries to coordinating service repairs and managing communication with clients, suppliers, and technicians. You'll also play a key role in rebuilding the backend systems that support our growth.

What You'll Do:

  • Manage customer operations after purchase: deliveries, installations, service, and repairs
  • Be the main point of contact for customers and partners — clear, confident, and solution-focused
  • Coordinate remote delivery and service teams across multiple states
  • Audit and streamline current workflows across HubSpot, Unleashed, and shared drives
  • Monitor and improve communication processes and response times
  • Implement systems that make the business more efficient and scalable
  • Support and mentor remote assistants and team members

You'll Excel in This Role If You:

  • Are naturally organised with exceptional attention to detail
  • Can think quickly and communicate clearly on the phone
  • Thrive in fast-paced environments where no two days are the same
  • Love fixing systems and creating order out of chaos
  • Are proactive, accountable, and comfortable leading through change
  • Have prior experience in operations, customer service, logistics, or coordination

Why You'll Love Working With Us:

  • Make a real impact by building the systems that support national growth
  • Join a caring, high-performing team with strong values and clear expectations
  • Be part of an Australian-owned company leading the wellness technology space
  • On-site role at our Nerang HQ | $90,000 + Super + bonuses

  • Store Manager for Naturopathic Wellness Brand

    23 hours ago

    Maroochydore, Queensland , Australia Tincture and Tone Pty Full time $70,000 - $75,000 per year

    Tincture & Tone Store Manager – Join Our Wellness Revolution$70,000 – $75,000 + Super + Bonuses + Perks________________________________________About Us:Tincture & Tone is on a mission to redefine wellness with a bold and modern approach to naturopathic care. Our unique blend of expert naturopathic advice, thoughtfully curated products, and exceptional...

  • Assistant Store Manager

    5 days ago

    Indooroopilly, Queensland, Australia Brand Collective Full time $60,000 - $90,000 per year

    ABOUT SHOES & SOXSince 1987 Shoes & Sox has been the go-to destination for all types of kids shoes, trusted to expertly fit kids feet. Our mission is to get every baby, toddler and kid (big and little) in Australia into shoes that fit their feet as well as their adventures, their personality, and their family, perfectly.ROLE IN A NUTSHELLWe're on the lookout...

  • Customer Service Manager

    24 hours ago

    Springfield Lakes, Queensland , Australia Total Fusion Brisbane Lions Full time $60,000 - $90,000 per year

    Due to continuous growth, our TotalFusion Lions Springfield location is excited to be recruiting for a Customer Service Manager to join the teamAcross our TotalFusion Australia locations, our Customer Service Managers stand at the forefront of our brand, driving our values and mission through meaningful connections with TotalFusion members, team, and wider...

  • Wellness Attendant

    24 hours ago

    Newstead, Queensland , Australia Total Fusion Newstead Full time $60,000 - $80,000 per year

    Due to continuous growth, we're excited to be recruiting for a casual Wellness Attendant to join our TFP team This opportunity is perfect for someone who thrives in a customer-facing role, enjoys maintaining a high-end wellness space, and takes pride in delivering exceptional member experiences.TotalFusion Platinum:Designed to empower members to elevate...

  • Paint Sales Assistant

    2 weeks ago

    Nerang, Queensland, Australia Inspirations Paint Full time $60,000 - $90,000 per year

    Inspirations Paint is Australia's leading Paint Specialists Franchise Group, servicing both the retail and trade markets. We are growing and always on the lookout for high calibre individuals to join our store teams.The Inspirations Paint Nerang (company) Store is looking for an enthusiastic Trade/Retail Specialist sales assistant for a full time position....

  • Store Manager

    1 week ago

    Indooroopilly, Queensland, Australia Stylerunner Full time $80,000 - $120,000 per year

    Store Manager | IndooroopillyLead with purpose. Style with confidence.We're looking for an inspiring, fashion-forward Store Manager to lead the team at Stylerunner IndooroopillyIf you're passionate about fashion, leadership, and creating empowering in-store experiences — this is your moment.Stylerunneris more than a store — we're a movement. With a...

  • Operations Manager

    1 week ago

    Nerang, Australia Cyrus Rugs Full time

    **About Cyrus Rugs** Family owned and run for over 30 years, Cyrus Rugs fosters a friendly and encouraging environment between staff across all of our retail stores. We believe that behind every successful business is a great team and invite you to join ours! With 20 stores around QLD & NSW we are Australia's leading rug retailer. Our Head Office is seeking...

  • Brand Ambassador

    23 hours ago

    Brisbane , Queensland, , Australia Success Matcher Full time $80,000 - $120,000 per year

    Are you passionate about premium wine and spirits? Our client, a global, family-run company with a bold portfolio of award-winning brands, is expanding across Australia—and we're looking for a Sales Activator / Brand Ambassador to take the lead in Brisbane.In this field-based role, you'll bring brands to life across on-trade accounts—from bars and...

  • Health & Wellness Supervisor

    3 days ago

    Sunshine Coast, Queensland, Australia White's IGA Full time $60,000 - $90,000 per year

    Why White's IGA?We're a locally owned, community driven supermarket group that puts heart into our stores. Since 1993, we've redefined everyday retail on the Sunshine Coast with fresh produce, specialty foods, and authentic customer connection. At White's, you won't just manage stock, you'll be shaping how people experience wellness in store.The...

  • Production Line Operator

    20 hours ago

    Richlands, Queensland , Australia Hive & Wellness Australia Pty Full time $60,000 - $80,000 per year

    Join Hive & Wellness Australia, a Leading Brand in FMCG Be Part of Hive & Wellness Australia's Success Story as our Production Line Operators.We are seeking for five experienced and dedicated line machine operators within the production area who are dedicated to ensuring the efficient running of our manufacturing processes.Benefits whilst working at Hive &...