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Business Development

2 weeks ago

Bunbury, Western Australia Belong at Home Full time

As the Business Development & Growth Manager, you will report directly to the CEO and will lead the business development, client acquisition services and systems that underpin strategic decision-making, long-term planning, and continuous improvement and growth across the organization.

This fixed term contract role is ideal for someone with strong analytical capability, excellent development and modelling skills, and a passion for making a difference in the aged care sector. The role will be required until approximately June 30th, 2026, with a further review based on business needs.

Key Responsibilities

Business Development & Client Acquisition

  • Understand the market, build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
  • Actively promote Belong at Home services, brand, and values through professional engagement, networking, and community outreach.
  • Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.
  • Identify and pursue new business opportunities/offerings across referral networks, partnerships, events, and community channels.
  • Review & participate in initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
  • Coach and support team members as required.
  • Meet and exceed onboarding KPIs through proactive lead generation and effective conversion strategies.
  • Collaborate on the development and implementation of innovative marketing and referral initiatives, working closely with the Marketing and Communication team.
  • Develop business plans for each team, growth target development and input into budget planning.

Client Onboarding & Service Coordination

  • Manage and develop the CRM and oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
  • Guide clients and families through available service options, funding pathways, and expectations.
  • Ensure we provide clear documentation and handover to operational teams post-onboarding.
  • Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management and Systems

  • Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience through CRM.
  • Foster trust and rapport with the team, clients and their families through consistent communication and professional service delivery.
  • Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

About you

  • Ability to streamline systems and processes.
  • Ability to engage and educate with team members.
  • Experience in a business development or intake-focused role, ideally within aged care or disability services.
  • Analytical thinker, data and results driven professional.
  • Ability to develop sound business plans and engage proactively with the wider to team to ensure success.
  • Relevant qualifications.
  • Strong understanding of Support at Home and Aged Care Quality Standards.
  • High-level communication skills (written and oral), negotiation, and relationship-building skills.
  • Proficient in excel with strong attention to detail and data integrity.
  • Power Bi and data warehouse experience
  • Demonstrated initiative, sound judgment, and ability to work autonomously.
  • Experience using and managing the CRM and care management systems (essential).
  • Current clean driver's licence and willingness to travel as needed.

If this sounds like the perfect opportunity for you, we would love to hear from you.