Business Support Officer

Job Description

Are you detail-driven and thrive in admin-focused roles?

Who Are We:

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.

Am I suited to being a Business Support officer with APM?

Join APM in Bunbury as a Business Support Officer and help ensure accuracy, compliance, and quality in everything we do.

If you're comfortable with numbers, have strong administration skills, and love getting the details right — this is your chance to make a meaningful impact. Whether you're transitioning from an Employment Consultant role or simply looking for a data-focused position, we welcome your application.

Multiple roles available We're expanding our team and looking for several talented individuals to join us. If you're ready to grow your career in a supportive, purpose-driven environment, now's the time.

Full-time | Monday to Friday | 8:30am – 5:00pm

Location: Bunbury, WA

A typical day will involve:

As a Business Support Officer, your duties will include but are not limited to the following:

• Accurately process, review, and verify employment placements, claims in PULSE and Department's systems, ensuring data integrity and compliance with relevant Departmental policies and procedures prior to system confirmation.

• Provide timely, clear, and constructive support, guidance, and feedback to Workforce Australia staff in relation to the submission, management, and compliance of placements.

• Conduct regular internal audits to assess adherence to Employment Services (ES) contractual obligations and recommend corrective actions where required.

• Maintain an up-to-date and detailed understanding of the Workforce Australia contract, particularly in relation to placement and claim processes.

• Liaise effectively with internal and external stakeholders, demonstrating a high standard of professionalism, diplomacy, and customer service at all times.

• Manage centralised business support processes, ensuring tasks are completed efficiently and within defined timeframes, especially during high-volume periods (e.g., end-of-month or financial year-end deadlines).

• Contribute to continuous improvement initiatives by identifying process gaps, recommending improvements, and supporting implementation strategies.

• Maintain meticulous records and ensure all documentation is accurate, complete, and aligned with legislative and contractual requirements.

Essential Qualifications and Experience:

• Experience working within the Employment Services sector, with hands-on experience preparing and submitting placements / claims (desirable but not mandatory).

• Proven ability to exercise sound judgement, discretion, and initiative, particularly when handling sensitive or complex placement matters.

• A strong commitment to accuracy, quality assurance, and data integrity across all work undertaken.

• Excellent time management, organisational, and prioritisation skills, with the capacity to meet competing deadlines in a high-pressure environment.

• Exceptional attention to detail and a methodical approach to task execution.

• Demonstrated flexibility and adaptability to work varied hours during peak operational periods, as required.

To be considered, you will have...

• Eligibility to work in Australia
• A current driver's licence and a comprehensively insured vehicle
• Able to get a MyID (Standard level)
• Willing to complete a National Police Check
• Able to pass a Working with Children Check

The work you do is Momentous Enjoy our employee benefits…

• Ongoing training and career development – we are committed to your growth.
• Supportive and inclusive team environment where your contributions make a difference every day.
• EAP | Employee Wellbeing Program.
• Paid Cultural and Ceremonial Leave.
• Purchased Annual Leave.
• Paid Parental Leave.
• Service recognitions.
• APM Family Hub.
• Maxxia | Vehicle salary packaging.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with disability.

Ready to change the game? If you are looking for a role where no two days are the same, where you get to inspire, motivate and create a lasting impact, we want to hear from you Let's work together to break down barriers, shatter expectations and build a more inclusive world- one individual at a time.

Join us as we continue to #enable better lives