Administration Assistant – Mental Health Services

You are applying for the position of Administration Assistant – Mental Health Services for Ballarat Community Health. Please fill in your details below to submit an application for this position.

The primary site for this position is: Cooinda

Close date: Fri, 5 Sep :59pm

Position title: Administration Assistant – Mental Health Services

Location: Cooinda

Employment Type: Ongoing

Time fraction: Part-time 0.8 FTE

Ballarat Community Health is a not-for-profit community health organisation that's been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services for over 45 years.

We deliver a range of primary health, social care and community-based support to meet local community needs. We have approximately 300 staff, with seven (7) locations across Ballarat and the Western Region.

If you'd like to know more about us visit our website

About the role:

As the Administration Assistant in Ballarat Community Health's Mental Health Services team, you'll play a key role in supporting the delivery of vital mental health services across the Central Goldfields and Grampians regions. By managing referrals, appointment bookings, data entry, and client enquiries, you'll ensure smooth and efficient service delivery, allowing clinicians to focus on providing high quality care. Your work will directly impact the experience of clients accessing support, helping them feel welcomed, informed, and connected. This is a rewarding opportunity to be part of a passionate team, contribute to better mental health outcomes in the community, and find purpose in every day.

What you will bring to the team:

Proven experience in, or a passion for, health or community services administration, with the ability to manage referrals, client enquiries, and appointment scheduling efficiently.

Strong interpersonal and communication skills, with a caring, empathetic, and non-judgemental approach when interacting with clients, families, and team members.

Demonstrated ability to work both independently and collaboratively within a multidisciplinary team, supporting clinicians and non-clinical staff in a fast-paced environment.

Excellent organisational and time management skills, with the ability to prioritise tasks, show initiative, and maintain reliability and punctuality.

Cultural sensitivity and experience working with people from diverse backgrounds, ensuring inclusive and respectful support for all clients and stakeholders.

Ballarat Community Health staff benefits:

At Ballarat Community Health, we are committed to creating a supportive and inclusive work environment that values the well-being of both our clients and our staff. Joining our team means becoming a part of a passionate community dedicated to fostering positive change in the lives of those we serve.

Our staff benefits include:

• Salary packaging – up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club
• Ballarat - Australia's most liveable regional city (RMIT 2020)

How to apply:

To obtain a copy of the position description, please click here.

Applications must be submitted by 11:59pm on 5th September 2025.

For further enquiries about this role please contact Leanne Duggan, Manager Adult Mental Health, on telephone

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled. You are encouraged to apply early to ensure you don't miss this opportunity.

If we can assist you with any reasonable adjustments in order to submit your application for this role, or you need a copy of this advertisement in an accessible format, please contact the People and Culture team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.

Diversity and Inclusion

At Ballarat Community Health, we are committed to a diverse and inclusive workforce where we value each person's uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

Be more than part of your community - be someone making a difference for people in your community.