Production Support Engineer

6 days ago

Sydney, New South Wales, Australia DataMesh Group Full time

Our Story
DataMesh Group is revolutionising the payment systems available to merchants and retailers, delivering integrated payment capabilities and valuable customer insights through bespoke payment and data processing solutions.

The company is in an exciting growth phase, and we are looking for individuals with the appetite and energy to make impactful changes and accelerate their career development with this unique opportunity

*Smarter connections, infinite possibilities 

About the Role
We're a fast-growing software company delivering innovative, high-performing solutions across AWS, Azure, and GCP. As a
Production Support Engineer*
, you'll be responsible for ensuring the stability, security, and performance of our cloud-hosted platforms. Working closely with engineering, DevSecOps, service delivery, security, and infrastructure teams, you'll play a key role in troubleshooting production issues, resolving incidents, and driving continuous improvements in reliability and automation. This hands-on role is perfect for someone who thrives in a collaborative, fast-paced environment and takes pride in keeping mission-critical systems running smoothly.

What You'll Be Doing

  • Supporting our hosted solutions across AWS, Azure, and GCP
  • Monitoring, troubleshooting, and resolving production issues
  • Delivering rapid incident response and on-call support for critical systems
  • Collaborating with DevSecOps to automate processes and improve reliability
  • Maintaining clear and comprehensive incident documentation and SOPs
  • Enhancing monitoring and alerting systems for proactive resolution
  • Supporting and maintaining MongoDB databases and applications in production

What We're Looking For

  • 3+ years' experience in systems/cloud operations
  • Proven expertise in AWS, Azure, and/or GCP environments
  • Strong scripting skills (e.g., Bash, Python)
  • Familiarity with endpoint protection and log analysis tools (CrowdStrike, Splunk)
  • Sound understanding of networking, load balancing, and cloud-native architectures
  • Excellent problem-solving, communication, and documentation skills
  • Certifications in AWS, Azure, and/or GCP are highly desirable

Why You'll Love Working with Us

  • Innovation at Its Core:
     Be part of a company that's shaping the future of tech with cutting-edge solutions
  • Collaborative Culture:
     Work with smart, driven, and supportive teammates who value your input
  • Career Growth:
     Enjoy a clear path for growth and development in an expanding organisation
  • Impactful Work:
     See the results of your efforts as you help bring transformative projects to life
  • Social Perks:
    Enjoy company events, including lunches, celebrations and after work drinks

Ready to take your cloud engineering career to the next level? Apply now and help us build resilient, scalable, and secure cloud platforms.

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