Sales Support Coordinator

2 weeks ago

Melbourne, Victoria, Australia Kingspan Water & Energy Full time $60,000 - $80,000 per year

The Role

We are seeking an experienced Sales Support Coordinator to join our Sales team based at Epping, VIC to handle large volume of calls and act as a first point of contact for our new and existing customers.

Reporting to the E-Commerce Lead, your main responsibilities will be:

  • Respond promptly and efficiently to customer inquiries, ensuring excellent service within designated timeframes.
  • Take full ownership of managing online platforms, handling web inquiries, and processing online orders.
  • Professionally handle large volume of email and phone inquiries from new, existing, and potential customers across all communication channels.
  • Proactively escalate technical issues or complex queries to the E-Commerce Sales Lead for resolution.
  • Provide robust sales support to the national sales team, including accurate and timely order entry.
  • Build and nurture strong relationships with internal teams and external stakeholders to foster collaboration and trust.
  • Identify opportunities for continuous improvement to drive cost savings and enhance service quality, efficiency, and safety.
  • Actively create and follow up on quotes and inbound sales inquiries, converting them into successful sales within the appropriate timeframe

About You:

  • 2+ years of experience in a similar role, ideally within the Manufacturing or Construction industries.
  • Ability to read and interpret hydraulic plans, house plans, and analyzing technical information with accuracy (Training provided).
  • Confident communicator with a strong ability to engage directly with both retail and industry customers.
  • Self-motivated and driven to achieve and exceed sales targets.
  • Exceptional interpersonal and communication skills to build and maintain strong relationships.
  • Quick-thinking, with the ability to problem-solve effectively under pressure.
  • Attention to detail, paired with excellent time management capabilities to handle multiple tasks seamlessly.
  • Proficient in Microsoft Office Suite with hands-on experience using CRM systems.
  • Willingness to learn as our range changes and grows, ensuring that our customers are provided every option possible.

About Us

Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install our range of innovative products to residential, commercial, and rural clients across the country.

In Australia, we have sites in Sydney, Melbourne, Deniliquin, Brisbane, and Perth. Globally, we are part of the Kingspan Group, a world leader in high-performance insulation and building products. Our mission is to accelerate a net zero emissions future with the well-being of people and the planet at its heart.

What's in it for you

  • Growing, successful business
  • Paid Parental Leave
  • Flexible Work Arrangements
  • Great benefits including employee shopping discounts
  • Monthly site BBQ
  • Employee reward and recognition program
  • Employee Assistance Program

The recruitment processes

Shortlisted applicants may be required to:

  • provide information for background checks
  • be eligible to live and work in Australia legally
  • undertake a pre-employment urine drug and alcohol test
  • undertake a pre-employment medical assessment relative to their position

Due to the large number of applications expected, only candidates who are shortlisted will be contacted directly by our People & Culture team. We thank everyone in advance for applying.

Kingspan encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people

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