Customer Service Consultant

ABOUT US

At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you're joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking a Customer Service superstar who is passionate about insurance, the fleet industry and customer service. This role is focused on providing outstanding service to existing clients. The ideal candidate will be part of a great supportive team who share a passion for quality, performance, and overall customer satisfaction.

Duties will include (but not limited to) -

• Proactively answering all calls to achieve and exceed daily, weekly, and monthly requirements
• Lodging new claims and allocation of all repairs through the preferred repairer network
• Coordinating reservations for any hire car requirements
• Following all claims through to completion to ensure prompt finalisation
• Building and maintaining relationships within our national preferred repairer network and third-party suppliers
• Diligent management of claims portfolio to ensure timely action on all claims including settlements

ABOUT YOU

The successful candidate will portray the following –

• Previous experience in customer service
• Insurance industry experience in claims management will be highly regarded
• Strong analytical skills coupled with the ability to prioritise
• Understand customer challenges and proactively identify areas of improvement
• Always display a high level of integrity and confidentiality
• Sound time management
• The ability to connect, adapt, show resilience, and engage all levels in the business

FOR YOU:

We offer industry leading 'Custom Perks' including:

• Annual performance bonus
• An extra week of annual leave
• Collaborative Hybrid work environment – 3 days in the office
• Company funded social events
• Dress for your day policy
• Employee discounts
• Intersection – our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking 'Apply Now'.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you

If you identify as someone from a diverse background and require support with your application or have questions about how our policies might support you in our workplace, please contact our Careers Team at  Alternatively, give our Customer Service Team a call on They will take your details and arrange for a return call from a member of the Talent Team. Diverse backgrounds include culturally diverse, people with a disability, members of the LGBTQIA+ community, especially trans and gender diverse individuals, and women.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited re