Customer Support Officer

2 days ago

Belmont, Australia Coates Full time $60,000 - $80,000 per year

About us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

  • Permanent full-time position
  • Monday to Friday 9am to 5pm

A Customer Support Officer – Platinum (based in Belmont) is the first point of contact with our top tier customers (think MACA, Roy Hill, BMD, and more). Whilst providing exceptional customer service via the phone this role is responsible for listening, identify the needs of our customers, then applying solution based selling techniques to create a sale. You will find yourself working collaboratively with our branch network, transport, and fleet teams to assist in the fulfilment of customer requests.

  • Respond to customer needs via telephone whilst providing exceptional customer service
  • Provide customers with product and service information via email or web enquiries
  • Source equipment to meet customer needs via our branch network
  • Complete administrative duties such as generating quoting, hire schedules, invoicing, purchase orders
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

  • Development and career progression pathways
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

What you'll bring to the role

  • Experience in a customer service role, within the industry or a similar fast-paced environment.
  • Excellent teamwork and communication skills, both verbal and written, with the ability to interact effectively with diverse individuals.
  • A degree of personal and professional resilience
  • High level of attention to detail
  • Proficient with Microsoft Office and Outlook
  • CRM experience is highly advantageous but not mandatory

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit to learn more about our values and opportunities.

Unlock your next career opportunity – apply today

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

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