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Customer Support Officer

3 weeks ago

Belmont, Australia Coates Full time

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**
- Permanent full-time position
- Monday to Friday 9am to 5pm
- Respond to customer needs via telephone whilst providing exceptional customer service
- Source equipment to meet customer needs via our branch network
- Complete administrative duties such as generating quoting, hire schedules, invoicing, purchase orders
- Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**
- Experience in a customer service role, within the industry or a similar fast-paced environment.
- Excellent teamwork and communication skills, both verbal and written, with the ability to interact effectively with diverse individuals.
- A degree of personal and professional resilience
- High level of attention to detail
- Proficient with Microsoft Office and Outlook
- CRM experience is highly advantageous but not mandatory

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.