Senior Account Manager

The work that moves you. The team that gets you. The future you'll shape.

At Welcome, we don't just execute campaigns—we architect brand futures. From reimagining luxury experiences for LVMH to engineering global logistics narratives for DHL, our work sits at the intersection of strategy, creativity, and commercial performance. We're looking for a Senior Account Manager who thrives in this space: someone who can translate client ambition into actionable strategy, orchestrate multidisciplinary teams, and deliver work that doesn't just meet briefs but redefines what's possible.

What You'll Own

This isn't a role where you simply manage timelines and take meeting notes. As a Senior Account Manager at Welcome, you'll be the strategic conductor behind some of Australia's most ambitious brand transformations. You'll lead client relationships from pitch to post-launch, developing comprehensive strategies that span brand positioning, creative campaigns, digital platforms, social ecosystems, and beyond.

Your days might look like this: workshopping a brand repositioning strategy with an automotive brand in the morning, presenting a multi-channel campaign roadmap to a health & beauty client after lunch, then collaborating with our creative, design, and tech teams to bring a new ecommerce experience to life for jewellery brands in the afternoon. You'll navigate the full spectrum of our capabilities—strategy, brand, creative, content, marketing, technology—ensuring every touchpoint ladders back to measurable business impact.

You won't just manage projects; you'll shape them. You'll identify opportunities clients haven't articulated, challenge briefs that need challenging, and champion solutions that push boundaries while staying grounded in commercial reality. We are all about great ideas and you'll love conceiving and building out ideas that we can drive back to our clients, and seeing those ideas come to life.

What Sets Welcome Apart

Our strategists, designers, developers, and content creators don't operate in silos—they collaborate in real-time to solve problems holistically. You'll work alongside people who've won industry recognition not for playing it safe, but for pioneering new approaches to brand building and digital transformation.

Our client roster speaks to the trust we've earned: from global luxury conglomerates to innovative automotive brands, from renewable energy leaders to technology disruptors. These aren't clients looking for order-takers. They're organisations that come to Welcome precisely because we challenge conventional thinking and deliver outcomes that move their businesses forward.

And unlike agencies that claim innovation while defaulting to templates, we actually build custom solutions. Every brand identity, every website, every campaign is crafted from the ground up to solve that specific client's unique challenge.

What You'll Bring

You've spent years in agency environments, or similar, understanding how great work actually gets made. You know the difference between a brief that inspires and one that constrains. You can articulate strategy in ways that excite clients and galvanise internal teams. You've managed complex projects across multiple disciplines—brand development, campaign execution, digital platforms, social strategy, content production—and you understand how these pieces interconnect.

Most importantly, you're commercially savvy. You recognise that beautiful work means nothing if it doesn't deliver results, and you're skilled at building the business cases that justify ambitious creative. You can read a room, navigate stakeholder dynamics, and advocate for the right solution even when it's not the easiest path.

Experience we're looking for:

• 5+ years in agency account management, ideally at senior level, or similar environment
• Proven track record developing and implementing integrated brand and marketing solutions
• Deep familiarity with the full service agency model—from brand strategy through to campaign execution and digital delivery
• Demonstrated ability to work with cross-functional teams (creative, design, tech, content) toward unified outcomes
• Strong presentation and client communication skills with experience managing senior stakeholders
• Commercial acumen and the ability to balance creative ambition with budget realities

Why Welcome

Beyond working on genuinely interesting challenges for recognised brands, you'll find:

• Real growth trajectory:
  We promote from within and actively invest in developing our people. Senior Account Managers who excel here move into Account Director and beyond.
• Balance & Respect:
  We respect your life in and out of the agency, we respect your time, health and work / life demands, always flexible and understanding, our people come first always.
• A culture built on craft:
  Regular knowledge-sharing sessions, access to training and development budgets, and the opportunity to work alongside specialists who are genuinely exceptional at what they do.
• Tangible recognition:
  We celebrate wins—both the industry awards and the client renewals that signal we're doing something right.
• Central Sydney location:
  Easy to reach, surrounded by great coffee and post-work options, with a workspace designed for collaboration and focus in equal measure.

Ready to Shape What's Next?

If you're energised by the prospect of leading work that genuinely moves brands forward, we'd love to hear from you. Send your CV and a brief note about what draws you to this opportunity to

Salary Expectations:
We offer highly competitive, above market salary packages, based on your experience & expertise.

Welcome is committed to building a diverse team that reflects the clients and communities we serve. We encourage applications from people of all backgrounds, experiences, and perspectives.

Must have rights to work in Australia.

No recruiters please.