Account Manager

Position Overview

Caldic is a global distributor of specialty chemicals and ingredients in the Asia Pacific with over 100 years of industry experience.  With an extensive network, big business resources meet small business agility. With our intimate market knowledge and our creative approach, Caldic provides our business partners with unlimited opportunities to grow their businesses.  Caldic provides the highest calibre of technical expertise and an extensive network in Asia and ANZ regions.

We offer extensive international experience and strong knowledge in local markets and cultures. Acting as a single point of contract for sourcing and supplying products, Caldic provides complete supply chain management from transportation and warehousing to sales and distribution.

The Account Manager, Personal & Home Care (PHC) is a customer-oriented position, and responsibilities include understanding the Personal & Home Care market and identifying opportunities for profitable growth.

Working as part of a sales team on a day-to-day basis, this individual will identify target customers, develop a sales pipeline, prepare for sales calls, conducting successful sales calls, preparing proposals, completing follow up and closing sales.

The Account Manager manages a segmentation of accounts with good growth and potential and is responsible for meeting the needs of these important accounts on multiple levels. They will orchestrate resources throughout the organisation in a collaborative manner to service these customers with value added solutions. These customers are critical for the achievement of Caldic's long-term sustainable growth strategy.

Key Responsibilities

• Win new business and extend existing sales and business with existing and new customers for PHC.
• Develop sales plans that will have a substantial impact on the achievement of country results.
• Work closely with the Regional Head of Personal & Home Care to drive sales growth, gross margin, pipeline, and other business goals.
• Work with team to identify target customers, develop a pipeline, prepare for sales calls, conduct successful sales calls, prepare proposals, complete follow up and close the sale.
• Foster and develop ongoing, long term customer relationships.
• Meet or exceed sales growth, profitability, pipeline and other business goals. Manage sales forecasting and debtor days / days sales outstanding. Achieve sales and working capital goals and other KPIs.
• Keep abreast of Caldic wide strategy, initiatives and programs across all functions and develop local applications.
• Know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc.
• Develop by leveraging on appropriate Caldic resources and working collaboratively, mid to long terms Account Plans. Grow sales in various business segments of the customer.
• Take ownership and accountability for implementing Account Business Plans. Leverage internal system for information related to call planning, customer identification and contacts management, account strategy and planning and following up on customer needs.
• Master the CRM platform and drive customer relationship management activities, using the CRM system to capture prospects, accounts, contacts, contact activities, tasks, opportunities, sales and all other selling activities. Ensure it is fully and always up-to-date.
• Drive and develop solid relationships with the customer and actively drive our internal stakeholder relationship with customers at all levels (top-to-top engagement).
• Drive customer solution activities such as opportunity management, Customer/Innovation product demonstration, joint sales calls and sample management.
• Establish and maintain customer intelligence, proactively keep abreast of customer's organization updates and changes and leading customer strategies. Keep abreast of market, industry and competitor intelligence and trends.

Position Requirements & Key Abilities

• Education: Bachelor's degree in science/chemistry/chemicals or related qualification.
• Experience: Experience working in, coupled with a passion for, the personal and home care industry, preferably within the chemical distribution industry.
• Sales Drive: Solid commercial and financial acumen in a "hunter" business to business sales role. Commercial know-how in pipeline development, pricing (top and bottom line).
• Able to self-motivate, set priorities and objectives to achieve sales/business results.
• Strong ability to establish mid to long term plans and work with customers to understand their needs and address them with creative solutions.
• Relationship Skills: Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers and build long-term partnerships. Well-developed negotiation skills.
• Technical Knowledge: Ability to effectively support product promotion, technical inquiries, and customer training and help customers find the solution they need to be successful.
• Analytical Ability: Strong problem-solving skills and the ability to analyze market and customer data to inform strategy.
• Travel: Willingness to travel within the assigned territory as needed to meet with customers.
• Tool: Proficiency in MS Office and CRM software to manage, monitor and track business.
• Safety and Compliance: Ensure safety of team and compliance with safety and product related policies and procedures.

Key Personal Attributes

Customer-Oriented: Highly focused on customer satisfaction and relationship building.

Results-Driven: Demonstrates a strong focus on achieving sales targets and driving growth through new customer acquisition.

Industry Insight: Solid knowledge of the industry and the competitive landscape.

Tactical Selling: Skilled in both consultative selling and closing techniques to drive new and expand existing business.

Adaptable & Collaborative: Ability to work independently and collaboratively within a team and across teams.

High Integrity: Demonstrates ethical decision-making and trustworthiness in all interactions.

About Caldic

Caldic is a growing global provider of added-value distribution solutions for the life and material sciences, active across 43 countries in Europe, Latin America, North America, and Asia-Pacific.

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions for the food, pharma, personal care, and industrial product formulation markets of the world. Our specialty ingredients and chemicals solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.

To learn more about Caldic and our complete solutions offerings, visit

Caldic is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Caldic practices direct hiring and does not accept agency resumes. Please do not forward resumes to our jobs alias, Caldic employees or any other organization location. Caldic is not responsible for any fees related to unsolicited resumes**