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Claims Consultant
2 weeks ago
- Permanent full-time opportunity
- Hybrid working arrangements
- Join a national team with a great culture
About Our Culture
At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment, so our people are always developing their skills and expertise to thrive in their role.
We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it's who you are.
Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.
Integrity – you are impeccable with your word and follow through on your commitments.
Growth mindset – you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.
About the Opportunity
The opportunity will involve managing a portfolio of strata claims (end-to-end) and will require strong stakeholder engagement; you will be comfortable in picking up the phone and providing updates and outcomes to your key stakeholders, in relation to their claims.
Whilst we would prefer someone with insurance/strata claims management experience, we are open to hearing from you if you do not have a strata claims or insurance background; essentially, we are looking for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance (on the job) and have the mindset of building a career in insurance.
Please note that the internal position title is Strata Internal Claims Adjuster, however similar or related job titles could be Claims Consultant, Claims Manager, Claims Handler, Claims Assessor.
About You
- You are a self-driven enthusiastic individual who is a problem solver by nature
- You will be an excellent communicator with a passion for continuous learning and development
- You'll also be a people person and can demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mile
Key Requirements
- Exceptional customer service skills
- High attention to detail, organised and highly skilled in prioritising
- Excellent verbal and written communication skills
- Previous experience in strata claims/general insurance environment (desirable)
- Thorough knowledge of insurance terminology, practices and conditions (desirable)
Key Responsibilities
- Manage a portfolio of strata claims
- Providing support and advice to policyholders during the claims process
- Examine claim forms, policies and endorsements, client instructions and other records to determine coverage
- Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence
- Set loss reserves and update when changes in circumstances become apparent
- Prepare reports by collecting and summarising information required
- Settle claims after determining the insurance carrier's liability
About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:
- Loss adjusting – property, major and complex loss, catastrophe response
- Third party administration (Crawford TPA is a Lloyd's accredited provider)
- Forensic accounting including business interruption expertise
- Cyber response
- Managed repair services (Contractor Connection)
- Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
To learn more about Crawford, please visit
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand working rights.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
