Claims Adviser

**Claims Adviser**

**What can you expect?**

Your role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation.

**What is in it for you?**
- Leading training and development program
- Brand new agile workspace
- Hybrid work / from home flexibility
- Professional environment where your career path really matters and is supported in our global organization
- Excellent career diversification opportunities
- Great team environment with energetic and supportive colleagues

**We will count on you to**:
**Client and Broker Service**
- Meets service levels set out in Client Service Agreement or Claims Unit standards.
- Responds to queries from clients and brokers.
- Prepares routine and ad hoc reports including claims trends analysis.

**Claims Technical**
- Manages basic to moderately complex claims according to the Company’s processes and client agreements, liaising with other speciality areas of the business as required
- Liaises with clients, insurers, claimants and external providers and maintains relationships with contacts.

**Claims Administration**
- Data entry of incident reports and processing of other claims related information in Clearsight;
- Prepares and sends routine correspondence and other documents using Company templates ;

**Claims Advisory**
- Drives the settlement negotiation process and negotiates on behalf of client;
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.

**New and expanded business**
- Alert to new and expanded business opportunities and refers to senior colleagues as appropriate;
- Supports new and expanded business endeavours through provision of claims review data for tenders, renewals and proposals, and participates in client/prospect meeting as required;

**What you need to have**:

- High level of accuracy/attention to detail
- Ideally someone with **VCE or equivalent; or with Diploma in financial services / Bachelor’s degree**:

- Must undertake Company-directed compliance training.
- ** Must have either Tier 1 or Associate member of ANZIIF**:

- Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
- Excellent communication and numerical skills and proven track record to provide a high level of customer service
- Flexible and team player - develops close partnerships with onshore and offshore colleagues
- Ability to work under pressure and meet tight deadlines
- Ability to maintain clear lines of communication with various internal and external stakeholders
- Proficiency in PowerPoint, Word and Excel

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

**Marsh McLenna**n is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.