Claims Assist

6 days ago

Perth, Western Australia RACWA Full time $60,000 - $80,000 per year
  • Generous benefits including product discounts, free roadside assistance and more
  • Local West Perth office and work from home 50% of the time
  • Training starts on 3rd November 2025

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 3rd November

Location: West Perth offices & work from home 50% of the time

Working hours: 37.5 hours per week

Shifts: Seven day roster - between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

Flexibility: Option to move to a compressed 9-day fortnight after probation (6months). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9days instead of 10

Training: You'll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

The role:

  • Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
  • Determining policy coverage and setting clear expectations for members
  • Provide empathy to members in difficult and vulnerable situations
  • Receive inbound claims calls while using multiple computer systems simultaneously
  • Process data and complete various admin tasks
  • Contribute to business improvements via our continuous improvement and innovation channels

About you:

  • Previous experience in a customer service role and a genuine passion for helping people
  • Excellent communication skills
  • Strong attention to detail
  • Ability to display empathy and resilience during difficult conversations
  • Strong computer literacy and ability to use many applications at once whilst having conversations
  • Embrace and participate positively in change
  • Commitment to putting members at the centre of everything you do
  • Must be able to work across a seven-day roster. Monday to Friday 7:00am - 8:30pm and Saturday and Sunday 8:30am - 5:00pm

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 13th October

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

#BetterJourneysRAC

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