Business Analyst

About us

Join Australia's next global Unicorn?  We are a successful SaaS company expanding into global markets. We are focussed on fundamentally changing the care sector through technology in achieving our mission of "A world where all people live their best lives with choice and dignity". We are passion led, have a very successful product suite, and aim to help every member of our team achieve more than they ever thought was possible. If you are passionate about making a difference, are highly motivated, able to work independently but within a great team environment and want to be well rewarded by being more successful than you ever thought possible, then this may be the role for you.

Checked In Care is a leading provider of cloud-based healthcare management software, empowering care providers to streamline operations, improve client outcomes, and drive business growth. With a strong focus on innovation and customer satisfaction, we are dedicated to transforming the way care organisations operate.

Apply now to join our dynamic team and be a part of the change.

About the role

Join the team at Checked In Care as a Business Analyst. In this pivotal role, you will be responsible for working with our customers, internal stakeholders and the development team to analyse, scope, test and document our software solutions.  This role will also entail configuration and implementation related activities to help clients get onboarded.

The ideal candidate will have excellent technical, communication, and problem-solving skills, as well as experience in supporting project implementations, configurations and BAU functions.

Work From Home.

What you'll be doing

• Business Analysis: Gather, document, and analyse business requirements, facilitating communication between stakeholders and development teams.
• Testing: Assist with internal testing and customer UAT to ensure solutions meet business needs and quality standards.
• Documentation: Create and maintain comprehensive documentation, including business requirements, technical specifications, and user guides.
• Collaboration: Work closely with development, project management, implementations, support and sales to identify opportunities, propose solutions, and support implementations.
• Implementation: Assisting the project team with team with system configurations & customer implementations as well as assist in training.

What we're looking for

• Proven experience in business analysis in a technical or software development environment.
• Flexible, 'can do' mindset - ability to handle multiple tasks.
• Software development experience or experience working closely with developers.
• Experience in troubleshooting and software testing.
• Excellent documentation skills with a keen eye for detail.
• Strong communication skills to liaise effectively with customers, technical and non-technical stakeholders.
• Problem-solving mindset and the ability to adapt in a fast-paced environment.
• Ability to work independently and as part of a team.
• Working from home mostly, you are based in Australia (East Coast) or New Zealand.
• Ideal candidate will have Aged Care experience/knowledge.

What we offer

At Checked In Care, we are committed to fostering a collaborative and supportive work environment. You will have the opportunity to contribute to the development of our innovative caretech solutions and make a meaningful impact on the lives of our clients. We offer a competitive salary, flexible work arrangements, and ongoing professional development opportunities to help you thrive in your career.

• Join a dynamic and flexible team with great growth and career opportunities.
• Make a difference – we are a purpose led organisation and our products make a huge difference in the lives of our customers.
• Work with clients in Australia, New Zealand and the US.
• Enjoy the benefits of working from home with some flexibility in designing your own work schedule. Travel opportunities also exist.