Manager, Loyalty Channel Insights

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Full-time permanent position based at our Head Office in Mascot
• Be part of a high performing team
• Opportunity to join our Qantas Loyalty business and take the next step in your career

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance and Qantas Wine.

The
Manager, Loyalty Channel Insights
is responsible for owning the Loyalty marketing and digital ecosystem insights, as well as leading the optimization of the Loyalty Marketing Channel Platform to drive commercial and customer benefits. This role will oversee the analytics and insights of our existing loyalty marketing channels, developing strategies and capabilities required to measure and optimise the contribution of each channel which requires a deep understanding of sophisticated, market-leading digital measurement tools, techniques and processes to continuously enhance and optimise.

The position requires deep expertise in digital measurement tools, data analysis techniques and performance frameworks to guide decision-making across marketing and product teams. By connecting diverse digital and customer data sources, the role provides actionable insights into member behaviour, enabling rapid improvements in marketing efficiency and effectiveness.

The role will lead a team of analytics specialists within the Marketing Performance and Web Analytics team, ensuring delivery of high-quality insights and recommendations. Success requires strong collaboration with Marketing, Product, Commercial and Data stakeholders, and the ability to influence senior leaders, positioning data-driven insights as a critical enabler of marketing effectiveness and improved member experience.

You'll Have

• 7+ years experience in a similar role
• High degree of knowledge in Statistical frameworks
• Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success
• A high degree of commercial acumen with previous experience in making strategic recommendations for business improvement.
• Extensive experience in extracting and manipulating large volume data with SQL, with direct experience with Teradata platform preferred
• Prior experience in using Tableau desired
• Proficient in Google Analytics or other web analytics platforms
• Proven ability to communicate insights and recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats
• Strong capability of managing and prioritising a number of competing tasks for different stakeholders
• Commitment, professionalism, respect and a 'can-do' attitude in any situation
• Belief in the value of coaching your direct report and investing in building an effective and attractive team culture
• A background in the airline industry or other loyalty businesses is not necessary, but a strong interest in the industry and a desire to learn more would be highly desirable

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: 06 October 2025
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.