Loyalty Manager – Rewards

Who we are:

Ready to join the ultimate decision-making dream team? Hop aboard the Rocketship

At Finder, we're all about helping people find better deals. Whether it's to save money, make money, or snag sweet rewards, we're here to make sure people are getting the best possible deal. But that's not all – we're also on a mission to inject some excitement into the daily grind

With offices in Sydney, Toronto, New York, London, and Wroclaw, we've built a dynamic community of over 290 curious minds. But we're not your typical corporate clan. Diverse thinkers united by our core purpose to make money easy, we have a shared passion for turning the norm on its head.

If you're itching to shake things up, develop your expertise, and be part of a crew that values creativity, drive, and a good dose of quirkiness, then you might just be the missing piece to our puzzle. So why wait? Join us and let's navigate this wild world of decisions together

Role Overview:

Finder Rewards is an existing and fast growing, multi million dollar loyalty initiative connecting Australians with some of the country's biggest brands. We're looking fo
r a Loyalty Man
ager to run the end-to-end operations of the program. This is a unique opportunity to make an immediate impact in a high-growth environment and help shape the future of one of Australia's most exciting loyalty platforms.

You'll work cross-functionally with Sales, Customer Care, Product, Tech, and Marketing, with the opportunity to build and lead a team as the program scales. Over time, this role can evolve into senior ownership of loyalty and rewards at Finder.

Responsibilities:

• Program Operations
  – Manage the day-to-day operations of Finder Rewards, ensuring offers and campaigns are executed smoothly and on time.
• Go-to-Market Execution
  – Partner with Sales to take the program to market, develop/optimise sales collateral, and leverage performance results to drive new deals.
• Offer Management
  – Coordinate with Product and Technology to bring new offers live, optimise how they are presented on-site, and continuously improve user experience.
• Commercial Reporting
  – Own reporting of key metrics to ensure decisions are data-driven and commercially sound.
• Partner Management
  – Manage supplier and partner relationships, ensuring offers are compelling, delivered as promised, and deliver strong ROI.
• Scale & G
  rowth – Build scalable processes, identify improvement opportunities, and prepare the program for expansion.

KPIs & Success Metrics

• Growth in partner offers
• Growth in program revenue
• Customer uptake and engagement with rewards
• Commercial ROI across offers and campaigns

Essential requirements of the role:

• Experience in
  loyalty, rewards, or e-commerce program management
  in a fast-paced, high-growth environment.
• Strong
  commercial acumen
  with the ability to translate data into action.
• Able to
  work cross-functionally
  with teams, while also capable of leading and building a team as the program scales.
• Highly organised, process-driven, and able to
  prioritise commercially
  .
• A self-starter who can
  own outcomes
  and thrives in a flexible, performance-oriented culture.

Why Join Us:

• Be part of a multi-million-dollar loyalty initiative with huge growth upside.
• Opportunity to build and lead a team as the program expands.
• Direct exposure to senior leadership and the GM, Commercial & Loyalty.
• Work with some of Australia's biggest brands across banking, telco, and retail.
• Outcome-focused, flexible culture where performance and impact are recognised.

Perks/Benefits:

• 5 days of additional 'Life Leave' each year to use for life's big moments
• Free daily lunch - in office
• Generous gender - neutral parental leave (up to 16 weeks in Australia)

Application process:

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on, and why you think you'd be a great addition to the Finder team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Email with any questions or feedback.