Customer Service Coordinator

4 days ago

Australia Peer Full time $60,000 - $80,000 per year

Customer Service Coordinator

Play a key role in supporting PEER's Registered Training Organisation (RTO). This role provides vital administrative support, ensuring compliance with regulatory and funding requirements, while coordinating learner progress, scheduling, and overall program administration.

Key Responsibilities

  • Deliver exceptional customer service and act as a professional representative of PEER
  • Build and maintain strong relationships with new and existing employers
  • Prepare and issue learner documentation to support enrolment and induction within required timeframes
  • Conduct testing, facilitate induction and scheduling of training
  • Collaborate with Customer Service, GTO, and RTO teams to support learner progression and organisational goals
  • Provide administrative support to training staff and generate reports to track learner progress

About You:

You are highly organised and thrive in a fast-paced environment, with a keen eye for detail and accuracy in everything you do. You bring excellent written, verbal and face to face communication skills, enabling you to build strong connections with learners, employers, and colleagues across the organisation.

You are self-motivated and adaptable — equally comfortable working independently or as part of a team. With a methodical approach to problem-solving, you remain positive, flexible, and resilient when challenges arise.

You have experience using learning management systems or similar data management programs, along with strong capability across Microsoft Office applications including Word, Excel, Outlook, SharePoint, and Teams, ideally within a training or education setting.

Qualifications & Requirements

  • Proven administration experience
  • National Police check (or willingness to obtain)
  • Working with children check (or willingness to obtain)

PEER Perks

  • Competitive salary
  • Meaningful, purpose-driven work
  • Collaborative and inclusive culture
  • Opportunities for growth and professional development
  • Gifted leave over the end of year shut down period (over and above standard annual leave allowance)
  • Monthly Rostered Day Off (RDO) program
  • Paid volunteer day per year
  • Free access to an onsite gym
  • On-site canteen
  • Free staff uniform (optional) and laundry allowance
  • Flexible working arrangements

Why Join PEER?

At PEER, we don't just train apprentices and trainees — we empower futures. You'll be part of a supportive, values-driven organisation that invests in its people and makes a real impact on the community.

For further information regarding the position please contact

Please note that applications submitted via email will not be considered.

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