Customer Service Administrator

6 days ago

Australia Peer Full time $60,000 - $80,000 per year

Customer Service Administrator

Join PEER as a Customer Service Administrator and play a key role in supporting learners on their trade school journey. In this role, you'll keep things running smoothly by managing data, results, progress, and scheduling — making a real difference to the success of our students.

Key Responsibilities

  • Provide essential admin support to PEER's RTO
  • Manage enrolments, attendance, and learner scheduling for trade school
  • Coordinate and communicate learner schedules in a timely manner
  • Monitor shared inboxes and handle communication with learners and staff
  • Maintain accurate data entry and records with strong attention to detail
  • Support smooth office processes, including student follow-ups
  • Adapt and pitch in across a variety of trade school tasks

About You:

You are highly organised and thrive on keeping things running smoothly. With strong scheduling and coordination skills, you can manage multiple priorities, meet deadlines, and adapt when plans change.

You are a clear communicator, both written and verbal, and build strong relationships with learners, employers, and colleagues. Detail-oriented and accurate, you ensure enrolments, timetables, and records are managed with precision.

You bring at least 12 months of administration experience, confidence using Microsoft Office, and a proactive approach to learning new systems, including learning management platforms.

Qualifications & Requirements

  • Proven administration experience
  • National Police check (or willingness to obtain)
  • Working with children check (or willingness to obtain)

PEER Perks

  • Competitive salary
  • Meaningful, purpose-driven work
  • Collaborative and inclusive culture
  • Opportunities for growth and professional development
  • Gifted leave over the end of year shut down period (over and above standard annual leave allowance)
  • Monthly Rostered Day Off (RDO) program
  • Paid volunteer day per year
  • Free access to an onsite gym
  • On-site canteen
  • Free staff uniform (optional) and laundry allowance
  • Flexible working arrangements

Why Join PEER?

At PEER, we don't just train apprentices and trainees — we empower futures. You'll be part of a supportive, values-driven organisation that invests in its people and makes a real impact on the community.

For further information regarding the position please contact

Please note that applications submitted via email will not be considered.

Applications close September 12th, shortlisting and interviewing may occur prior to this date.

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