Café Manager

Love great coffee and delicious food? We're looking for an experienced Café Manager to lead our team at Longshot Café in Modbury Hospital

• Take ownership of the café, inspire your team and deliver exceptional experiences everyday

• Full time role (Monday to Friday)

• Be part of an exciting, growing brand with career progression

About Food by WHSmith

Our Food by WHSmith cafes are located in some of Australia's largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus, and Accountability.These values are the foundation of everything we do. We foster a culture where people feel respected and empowered to achieve great results.

At Food by WHSmith, we believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We're looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you

How You'll Make an Impact

Due to exciting internal progression, we're on the lookout for a passionate leader who loves great coffee, thrives in a fast-paced environment, and knows how to bring out the best in their team.

This is a full-time position offering consistent weekday hours (Monday to Friday) with occasional flexibility required to support the needs of the business during peak periods.

As a Café Manager, your key responsibilities will include:

• Overseeing all aspects of daily café operations, including staff management, stock control, and customer service.

• Opening and closing the café as required, following company process.

• Managing cash handling procedures, including secure counting and reconciliation during opening and closing shifts.

• Leading, managing, and motivating the café team to achieve performance targets and deliver exceptional customer service.

• Recruiting, onboarding, and training new team members, ensuring they are well-versed in store processes and procedures.

• Ensuring a clean, safe, and welcoming café environment that reflects our brand values.

• Overseeing administrative tasks, including rostering, to ensure efficient store operations.

• Regularly reporting on café performance, operational issues, and providing feedback to the Area Manager.

• Communicating effectively with team members to ensure alignment with store goals and expectations.

• Maintaining equipment cleanliness in accordance with internal procedures and HACCP standards.

• Adhering to workplace health and safety guidelines, promoting best practices across the team.

What You'll Need to Succeed

The ideal candidate will be a natural leader with a friendly and approachable personality. You will demonstrate the following qualities:

• Minimum 2-3 years of experience in a management or supervisory role within a fast paced café or fast food restaurant environment with barista skills.

• Completion of a Food Safety Supervisor course accredited in South Australia.

• Demonstrated ability to implement and monitor food safety plans (HACCP).

• Experienced in rostering.

• Strong leadership and people management skills.

• Experience in managing stock levels, ordering supplies, and conducting regular stocktakes.

• Exceptional communication and organisational abilities.

• Strong focus on delivering high-quality service in a sensitive and diverse environment like a hospital.

• Ability to generate and interpret sales, labour, and inventory reports.

• Flexibility to work across weekdays, weekends, and peak trading periods.

What's in it for You?

• Fun, inclusive, and supportive team culture

• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).

• Opportunity to grow and develop leadership skills.

• Generous employee discounts across a range of our products and with our retail partners.

• Be part of a local café that values quality and community.

If this sounds like you, APPLY NOW and take the first step towards an exciting new career with WHSmith Australia

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

• Please note, only shortlisted applicants will be contacted.