Reverse Vending Bulk Depot Team Lead

Company Description

TOMRA: Where Innovation Meets Impact

At TOMRA, we're not just recycling—we're reinventing it.

Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth) chance at life—turning back into containers again and again.

With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we're proud to be making a real difference across Australia.

When you join TOMRA, you become a Looper—part of a passionate crew that's all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we're always looking for people who share that energy to join us.

We're also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey—your perspective matters here.

Ready to loop in?

Learn more at and follow us on Facebook, Instagram, X, and LinkedIn.

Job Description

About the role:

Our Bulk Collection Depot located in Brookvale is one 'jewel in the crown' in our range of collection solutions for New South Wales.

Our depots are thriving, busy and are well loved by the communities they serve and those that work there. Our staff take great pride in ensuring our depots are accessible, clean, and that they are providing friendly customer service to whoever comes through our doors.

As our Depot Team Lead, you will lead a team of Depot Attendants to deliver day-to-day operations and an exceptional TOMRA customer experience whilst providing hands-on support with a focus on uptime, building volume and communication.

This role requires the successful candidate to work 5 days per week including weekends.

Background checks include a federal police check and pre-employment medical including drug and alcohol screening.

Duties will include but are not limited to the following:

• Educate customers on key depot information, container eligibility and the Return and Earn app
• Resolve customer complaints, mediate employee relation matters and escalate to the RVBD Manager
• Oversee depot operations to maximise operational up time and processing volumes
• Ensure regular cleaning and maintenance on reverse vending machines (RVM's) and sorting equipment is completed in accordance with depot maintenance schedules maximising TOMRA's equipment up time
• Manage and assist with troubleshooting RVM faults and sorting equipment issues with the assistance of the TOMRA Technical Team
• Assist with volume building activities
• Mentor, train, and support Depot Attendants, ensuring all staff are properly inducted and trained for their roles.
• Organise workflow and monitor productivity and behavior providing fair and constructive feedback to Depot Operators where required
• Prevent and minimise material loss and report fraudulent behavior directly to the Manager
• Monitor and maintain stock levels
• Manage the time and attendance of all staff
• Ensure and encourage 100% compliance with all WHSE requirements including TOMRA SAFE Standards and Guidelines
• Embody TOMRA's core values of Responsibility, Passion, and Innovation through your daily actions, while adhering to all company policies and procedures.

Qualifications

What makes a great Depot Team Lead at TOMRA?

• Availability to work 5 days per week including weekends
• Good experience in a similar role
• Excellent computer and systems skills
• Ability to motivate and support employees through ongoing professional development
• Customer focused and experienced with handling customer complaints
• Excellent attention to detail and strong time management skills
• Prepared to undergo mandatory Police Check and attend a pre-employment medical assessment to assess capability to perform the role requirements safely

Additional Information

What's in it for you?

• Be part of a purpose-driven organisation making a real impact on sustainability.
• Work with passionate, collaborative teams in a supportive environment.
• Opportunities for professional growth and development.

Does this sound like you? If so we would love to hear from you

Find out more about TOMRA at: Facebook, Instagram, X, and LinkedIn