Quality Assurance Officer

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We're on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

ABOUT THE MAGNUM ICE CREAM COMPANY:

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you

JOB PURPOSE:

As a Quality Assurance Officer, you will be providing quality incident support and response in a clear and timely manner, ensuring any potential breaches to standards or non-conformant trends are effectively managed or escalated. You will work along internal teams and manage cross functional stakeholders on incident management and maintain Quality Loss data collection systems, investigation register, cost of quality related holds and rework. You will also participate in investigations and root cause analyses for deviations as required and assist in improvement projects currently running at Minto.

KEY RESPONSIBILITIES:

• Monitor all critical and quality control points within the production lines for all products being manufactured
• Support day to day laboratory testing of finish goods, semi finish goods, starting materials
• Support environmental and water testing, conduct microbiological sampling and monitoring plan
• Support maintenance of testing lab consumables
• Monitoring the concentration of disinfectants used on site
• Conduct and organize the calibration and validation of lab equipment (balance, autoclave, FOSS equipment etc.)
• Participate in GMP inspections and Internal Audits
• Participate in traceability exercises as required
• Investigate consumer complaints by liaising with cross functional teams and ensure respective action plans are in place
• Review and update documents and support factory validations
• Release and Hold finished goods
• Coordinate sample collection and rework activities from the warehouse

WHAT YOU NEED TO SUCCEED:

EXPERIENCE & QUALIFICATIONS

Required

• Technical Skills:

• Laboratory testing (finished goods, semi-finished goods, raw materials).

• Microbiological sampling and environmental monitoring.
• Calibration and validation of lab equipment (balances, autoclaves, FOSS equipment).
• GMP compliance and internal audit participation.
• HACCP knowledge and application.
• Proficiency in MS Office (Excel, Word, PowerPoint).

• Soft Skills:

• Time management and prioritization.

• Clear written and verbal communication.
• Stakeholder management and teamwork.
• Investigative and analytical skills for complaints and deviations.

• Education:

• Tertiary qualification in Food Science, Microbiology, or related scientific discipline.

• Experience:

• QA/QC experience in food manufacturing or pharmaceutical industry.

• Prior exposure to HACCP systems (highly regarded).
• Experience with GMP inspections and audits.

• Other Requirements:

• Current driver's license.

• Full-time availability (5 days per week).

Personal Attributes & Skills

• Highly motivated and proactive in managing quality processes.
• Detail-oriented with strong attention to compliance and standards.
• Independent worker who can take initiative without constant supervision.
• Adaptable to fast-paced and ever-changing environments.
• Strong communicator for cross-functional collaboration.
• Problem solver with analytical thinking for root cause investigations.
• Resilient under pressure, able to meet deadlines and manage incidents effectively.

WHAT YOU CAN EXPECT:

• A unique mix of global scale & start-up spirit—€8.3bn powerhouse with an agile, entrepreneurial mindset. We're building a new high growth Ice Cream company from the ground up.
• Career without limits—42 markets, international opportunities, and fast-tracked growth.
• A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
• A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.

ADDITIONAL INFORMATION

As publicly announced, Unilever will separate its Ice Cream business which is expected by the end of 2025. This role will transfer to the new Ice Cream company.

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

For the recruitment of this position, we would like to emphasize that local conditions apply to the position

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We take pleasure seriously. Join the Ice Cream team now

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.