Team Leader, Complaints

2 days ago

Docklands, Victoria, Australia MUFG Retirement Solutions Full time $80,000 - $120,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
About the Role

We're looking for a proactive and inspiring leader to manage a team of Complaints Specialists within MUFG Retirement Solutions. In this pivotal role, you'll:

  • Build and lead a high-performing team to deliver exceptional service.
  • Drive strategic initiatives and continuous improvement across processes.
  • Manage stakeholder relationships and influence client outcomes.
  • Ensure compliance with regulatory and risk frameworks.

You'll play a key role in shaping operational excellence and fostering a customer-centric culture.

About You

You're an experienced leader who thrives in complex environments and knows how to motivate teams. Your background includes:

  • Proven leadership experience in financial services or superannuation.
  • Strong relationship management and negotiation skills.
  • Ability to lead change and manage through ambiguity.
  • Excellent communication and presentation skills.
  • RG146 or equivalent qualifications highly regarded.

What's in it for You?

  • Competitive remuneration and flexible working arrangements.
  • A collaborative culture that values innovation and professional growth.
  • Opportunities to influence strategy and make a real impact.

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