Technical Support Officer

We are seeking to establish a pool of Technical Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during the 2025 school year and up to the end of Term 1, 2027. Appointments may be offered at any time for vacancies that commence during this period.

Merriwa Primary School (PS) promotes and encourages a team environment whereby all staff are valued and encouraged to participate in knowledge sharing and collaboration, which contributes to our supportive and positive workplace.

Merriwa PS is an Independent Public School which also hosts and Education Support Centre.

Find out more about our school by visiting or Schools Online

The Role
The Technical Support Officer should ideally provide advice on technical issues and collaborate with administration to maintain and develop the network system. You should ideally also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources. In this role you will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and IT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

Suitable applicants will ideally be able to strategize and prioritise to ensure the timely completion of work, whilst continually providing high quality support to students and staff who have varying levels of IT knowledge. Ideally you will have the ability to work as part of a team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school would be highly desirable and in particular a thorough understanding of standard operating systems and their associated software. Suitable applicants would work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly desirable.

Suitable applicants will ideally promote a collaborative, positive approach in providing opportunities for all staff and students to achieve the best possible outcomes. They should ideally be pro-active and innovative in Information Technology processes and systems and have excellent Customer Service skills.

Suitable applicants should provide training, advice and support to staff and students on desktop, software applications, school wireless/network connectivity for different devices, particularly iOS devices, and research and identify appropriate software packages and other resources.

In this role, you would assist with the installation and upgrading of Information Technology systems and maintain accurate records of assets and resources. Experience in the use and administration of Compass, osTicket and Windows server will be highly valued.

Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Kristopher Fenn, Principal on or

Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan for more details.

Eligibility
To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education's Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions
Apply online in two easy steps:

Step 1:
Select Apply for Job
Complete the online application form, including details of two (2) work related referees , preferably one (1) being your current line manager.

Step 2: Attach your documents
Your application should include:

• A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position

• A two (2) page statement addressing the following selection criteria as outlined in the attached JDF

• Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.

• Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
• Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
• Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time.
Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education's Recruitment team on for assistance.

Advertised Vacancy Number: IPS/SS994945

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close:
4.30pm (AWST) on Thursday, 18 September 2025