Technical Infrastructure Support Officer, Wyndham Law Courts

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $89,292 - $96,073

**Grade**:VPS 3.2

**Occupation**:IT and telecommunications

**Location**:Melbourne - Western suburbs

**Reference**:VG/C00938DR

A fantastic opportunity to serve as the initial point of contact and work in one of Victoria's newest multi-jursidictional Court Buildings
Join a skilled team supporting the core technology that powers Victoria's court operations—making a direct impact on access to justice and service delivery across the state
VPS3.2, Wyndham Law Court (Werribee on-site), Full-time Ongoing, supportive, inclusive work environment with flexible conditions and professional development
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
- Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
- Our people enable the Courts Group to deliver on individual and connected strategic priorities.
- Court Services Victoria is delivering a new state-of-the-art court facility for Melbourne's rapidly growing west.
- The Wyndham Law Courts will be the largest court complex outside of the central business district, bringing together the Magistrates' Court of Victoria, the Children's Court of Victoria and the Victorian Civil and Administrative Tribunal (VCAT) with specialist courts and services.

**About the role**:

- The role will provide Specialised technical Support and Service to ensure operational service delivery requirements for the new Wyndham Law Courts (WLC) are met.
- The role will proactively support internal users including Judiciary, VCAT Members, staff from CSV jurisdictions, and external tenant agencies, in all aspects of Digital Technology.
- This role includes both day-to-day business-as-usual (BAU) support and business-prioritised solutioning, Integration and management work.
- Part of this role may involve travel to other court locations or other facilities that need ICT support throughout the state of Victoria.
- Key accountabilities include:

- Serving as the initial point of contact in respect of all technology for judicial officers and judicial support staff, providing technical support for all things relating to AV/VC hardware and software, Digital Wayfinding Technologies, Corporate Desktop and networking infrastructure,
- Proactively identifying and monitoring suitable opportunities to enhance current courtroom and corporate technology practices and procedure with existing and up-and-coming offerings (enlisting business process engineering techniques and continual process improvement approaches).
- Prioritising and resolving courtroom AV/VC issues, as well as liaising serious in-court technology issues with appropriate support teams and stakeholders
- Informing stakeholders of issues, and logging, monitoring, and following up on service desk interactions.
- Maximising availability, reliability, and security as it relates to AV/VC in courtrooms and corporate computing environments.

**About you**:

- This role is ideal for someone who is technically proficient, has attention to detail and loves problem solving in a fast high-pressure environment. If you enjoy working independently with multiple types of technology, dynamic working environments, establishing relationships internally and externally and working within a small team this is a strong opportunity.
- Proven experience in problem solving, technical escalation and supporting continuity in high stakes or time sensitive environments
- Demonstrated experience in a wide range of technologies, IT systems, desktop and mobility support, technical troubleshooting and engaging with vendors
- Demonstrated experience working within a small team whilst juggling multiple priorities and independent problem-solving capabilities
- Proven experience working in multiple workplace locations as part of this role may involve travel to and working from different locations within Victoria
- Full Australian working rights are required for all positions with Court Services Victoria.

**How to apply**
- resume
- a short cover letter

**Other information**
- Due to the nature of the role, this position is on-site 5 days per week
- CSV is the employer of staff across the Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
- We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and