Internal Sales Representative

Our Story

We're innovative industry leaders with a breakthrough product – UniSlot –that bridges the gap between off-the-shelf shopfittings and bespoke custom cabinetry.

At Apex Display, our mission is to deliver exceptional products and services that exceed customer expectations while fostering a culture of innovation, sustainability, and growth. We are fanatical about accuracy, high levels of customer service, and always operating with a 'customer-first' mindset. We are committed to creating value for our customers, employees, and stakeholders through operational excellence and a customer-centric approach.

As an Internal Sales Representative at Apex Display, your role is pivotal in maintaining customer relationships and driving sales growth. Reporting to the Sales Manager, you will be responsible for generating and managing leads, understanding customer needs, and effectively promoting Apex Display's products and services. With a large database of potential customers, a key part of your role will involve educating them on our offerings and converting them into buyers. This position offers an opportunity to work closely with our team members in a dynamic and fast-paced environment.

We're passionate about what we do. As a team we make things happen and it's all built on an unshakeable foundation of integrity.  Sound like you?

Skills / characteristics you will need

• Personable and clearly spoken in English
• Fanatical attention to detail and accuracy (including grammar & spelling)
• Confident with business software including Microsoft Office, CRM & ERP software
• Excellent communication skills, both verbal and written
• Strong, proactive work ethic, organizational and time-management skills
• Excellent problem-solving & team collaboration skills

Qualifications and experience

• Minimum of 3 years in Internal Sales or higher sales roles
• Own vehicle / Reliable transport to and from work
• Formal sales training a bonus

Tasks & responsibilities

·       Relationship Building: Build and maintain strong relationships by providing exceptional service, addressing enquiries promptly, and going the extra mile to guarantee a stellar customer experience – before, during and after the sale.

·       Account Nurturing: Proactively engage with existing customers by phone, email and other methods to deepen relationships, understand their evolving needs, educate them on our offering, and explore opportunities to grow their accounts.

·       Customer Onboarding: Proactively research, identify and pursue potential customers through various channels to generate new business.

·       Sales Activity Reporting: Maintain accurate and up-to-date records of sales activities, customer interactions, and sales pipeline in CRM and ERP software.

·       Sales Presentations and Proposals: Prepare and present compelling sales presentations, product demonstrations and proposals to showcase the value of Apex Display's offerings. Negotiate terms and close sales to achieve targets.

·       Sales Targets: Work diligently to achieve and exceed assigned sales targets and contribute to the overall success of the business.

·       Team Collaboration: We are a team – we thrive together Collaborate with the sales and marketing teams to coordinate efforts, share market insights, and ensure seamless customer experiences that deliver maximum value. Assist with customer enquiries, order processing, and administrative tasks when needed.

·       Product and Market Knowledge: Develop and maintain a thorough understanding of Apex Display's offering, features, and benefits. Keep up to date with industry trends, competitors, and market conditions to identify opportunities for growth.

·       Continuous Learning: Actively participate in training and professional development to enhance product knowledge, customer service and sales skills. Share insights and experience to assist in the growth of other team members.

Benefits

• Work amongst like-minded team members who care not just about themselves, but also each other, our customers and the business
• Engaging, new open plan office & kitchen facilities
• Monday to Friday, no weekend or public holiday work
• Be rewarded with staff lunches & bonuses
• Potential promotion within business

Our Values

• Passionate - Apply positivity and energy to reach fulfilment.
• Integrity - Build trust through fairness, uprightness and accountability.
• Dependable - Be consistent in character, actions and everything we do.
• Initiative - Be observant, proactive and make things happen.
• Synergy - Team players communicate and collaborate to achieve the impossible.