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Internal Sales Representative

2 weeks ago

Brisbane, Queensland, Australia G Group Full time $60,000 - $80,000 per year

We're looking for an Internal Sales Representative based at our Narangba, Brisbane, sales showroom. You'll support our sales and production teams to deliver exceptional service.

G.James Glass and Aluminium is Australia's leading integrated glass, aluminium window and door manufacturer and contractor. Our privately owned, family company employs over 2000 people with operations throughout Australia.

The Role

Be the friendly, knowledgeable customer service guru of our branch. Greet walk-in customers, guide them through product options, and assist with decisions.

  • Understand their needs through questioning and demonstrate product benefits.
  • Connect customers to the appropriate team members or technical areas.
  • Follow up on showroom leads to close sales.
  • Work with credit, technical, and delivery teams to support seamless order processing
  • Be the first point of contact on a call cycle, and redirect customers to the correct person/department
  • Prepare clear, accurate quotes using V6 and walk customers through pricing
  • Escalate any issues (pricing, technical, stock, credit) promptly.
  • Learn and maintain in-depth product knowledge features, applications, installation requirements.
  • Track and meet KPIs: inquiry response time, quote accuracy, quote-to-sale conversion, and customer satisfaction

About You

  • You embrace training and feedback to grow, and bring fresh ideas to the team
  • Collaborate with others, help reach team targets, and celebrate successes together
  • You're energised by supporting people and creating positive experiences
  • Excellent written/verbal communication, analytical thinking, and positivity
  • You have a strong alignment with our company values
  • Industry knowledge is desirable, but not critical
  • You consider yourself to have a high-level of awesomeness

What We Offer

  • Competitive salary package aligned with your experience
  • Full-time permanent role, immediate start
  • Benefits: 7% discounted Bupa cover + Employee Assistance Program (TELUS Health)
  • Free onsite parking and a positive safety-first culture
  • Career growth across the G.James Group
  • Stability and excellent employment conditions with an Australian family-owned manufacturer committed to local production

How To Apply

If this sounds like you, then we want to hear from you Please submit your cover letter and resume for consideration.

Please note: Successful applicants will need to complete a pre-employment medical, including drug and alcohol screening.

Recruitment Agencies please note: While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.

G.James is an equal opportunity employer

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