Internal Sales Representative

At TECO Australia, we're proud to be recognised as one of the Best Places to Work — and for good reason. We're a company where high-performing teams are built on trust, recognition, and shared purpose. As an Internal Sales Representative in our Electric Motor division you'll be a valued contributor to a culture that genuinely celebrates your efforts and empowers your development.

POSITION SUMMARY

As an
Internal Sales Representative
in our Electric Motor division, you will play a vital role in supporting both new and existing customers by delivering tailored product solutions and exceptional service. In doing so, you will become a key contributor to a supportive sales culture, where growth and collaboration are genuinely valued.

You will engage with customers primarily through email, telephone, and occasionally via facsimile, identifying their needs and buying rationale, offering suitable TECO products, and upselling complete solutions based on the available product range.

Reporting to the team leader, you will ensure that all tasks are completed in a timely and accurate manner while continuously striving to enhance customer satisfaction levels. As the first point of contact for customers, you will demonstrate professionalism and confidence, providing the highest level of customer service. By leveraging your sales skills, you will capitalize on commercial opportunities, offer alternative products, and upsell effectively to meet and exceed the sales targets set by the management team.

At TECO, you'll find opportunities to grow through role-specific learning, practical development pathways and a genuine commitment to supporting work–life balance. You'll be encouraged, valued and included as a trusted part of a connected, values-led team.

The Internal Sales Representative

RESPONSIBILITIES

Customer Account Management:

• Build and maintain strong relationships with a diverse customer base.
• Provide tailored solutions that align with client needs and business value.
• Conduct timely follow-ups on quotations and explore upselling opportunities.
• Identify repeat business opportunities and build client loyalty.

Order Processing:

• Accurately process sales orders and update customer records.
• Liaise with warehouse and MOD Shop teams to ensure timely deliveries.
• Communicate proactively with customers regarding order status or delays.

Sales Support:

• Assist the external sales team with technical queries and quote preparation.
• Maintain accurate sales documentation and CRM updates.
• Make outbound calls to follow up on quotes and enquiries.

Customer Service:

• Respond to customer issues in a timely and professional manner.
• Offer post-sale support and collect feedback to improve service quality.
• Record any lost sales and identify patterns or systemic issues.

Product Knowledge:

• Develop a strong understanding of TECO's full product offering.
• Stay informed about competitor products and industry trends.
• Confidently educate customers on product features and benefits.

Collaboration:

• Work cross-functionally with marketing, logistics, and finance teams.
• Participate in sales meetings, training sessions, and knowledge-sharing forums.
• Actively contribute to shared team goals and KPIs.

Other Duties and Responsibilities:

• Perform additional tasks as required by the leadership team.
• Comply with company safety, quality, and operational procedures.

AUTHORITIES

• Authority to price within approved discount levels.
• Responsibility to initiate corrective actions where policy compliance may be at risk.

EDUCATION

• Secondary education combined with strong technical aptitude.
• Proficient computer skills including Microsoft Office (Word, Excel, Outlook).

EXPERIENCE

• Minimum of 2 years' experience in a technical sales or customer-facing role.
• Background in mechanical or electrical industries is highly regarded.

COMPETENCE

• Strong communication skills, both written and verbal.
• Natural relationship builder with a customer-first mindset.
• Positive attitude, self-motivation, and a proactive work ethic.
• Able to prioritise and manage multiple tasks in a fast-paced environment.
• Proven ability to sell, cross-sell, and contribute to business growth.

CULTURE AND BENEFITS

At TECO, we recognise that our success begins with our people. That's why we've created a workplace experience designed to support your wellbeing, career progression, and sense of belonging.

Here's what you can look forward to:

• Career Development
• We invest in you with funded, role-specific certifications and technical training tailored to your department. Whether you're expanding your product knowledge or participating in our structured mentoring program or Female Leadership Journey (
  LeadHer
  ), we're here to support your growth.
• Flexible Work Environment
• We understand the importance of work–life balance. That's why we offer flexible hours, hybrid work options, and even compressed work weeks to help you thrive both professionally and personally.
• Recognition and Rewards
• Outstanding contributions don't go unnoticed. From our
  Employee of the Year Award
  to peer-to-peer recognition, milestone bonuses, and service anniversary certificates, we celebrate wins — big and small.
• Exclusive Staff Benefits
• Enjoy significant discounts on TECO home appliances, with seasonal promotions and exclusive bundle deals. You'll also receive gift cards at key milestones such as completion of probation and year-end holidays.
• Inclusive and Connected Culture
• Through multicultural festival celebrations, quarterly events hosted by our
  Staff Social Club
  , and regular team-building activities, we foster a sense of community that extends across our branches in Australia and New Zealand.
• Employee Wellness and Support
• We offer access to confidential mental health and counselling services through our Employee Assistance Program, and regularly run initiatives to promote wellness and resilience.
• Giving Back
• From charity partnerships and volunteering days to sustainability challenges and community events, we provide meaningful ways for you to make an impact beyond the workplace.