Head of Risk Transformation

We are seeking a talented individual to join our Change and Transformation team at Mercer. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

Head of Risk Transformation
Reporting to the Change & Transformation Leader, the Risk Transformation Lead is a senior leadership role responsible for leading the delivery of Mercer Super's Risk Transformation agenda including PMO, change enablement, related entity orchestration and Assurance. This role is instrumental in meeting regulatory commitments and enabling the organisation to achieve its strategic goals safely and sustainably.

The Head of Risk Transformation is instrumental in driving a risk maturity and capability uplift across the organisation. Championing a proactive risk culture that is transparent, inclusive, and aligned with organisational values, managed as an intrinsic part of day-to-day operations.

The Risk Transformation Lead will drive collaboration with initiative leads, program stakeholders, and project managers to oversee the development and execution of comprehensive program plans, milestones, and deliverables. In addition to standard PMO responsibilities, this role will provide oversight of external assurance and regulator engagement activities and ensure the effective monitoring, planning, and timely response.

12-month fixed term contract

We will count on you to:

• Lead the Program Management Office (PMO/Hub) for the Program, defining its structure, processes, and governance framework.
• Develop and implement program governance standards, policies, and procedures to ensure consistent and effective program management practices.
• Collaborate with program stakeholders to develop comprehensive program plans, including timelines, milestones, and deliverables. Establish mechanisms for tracking and controlling program progress, risks, and issues.
• Provide guidance and leadership to the Program Assurance Lead and Regulatory PM in responding to Assurance activities, facilitating alignment on review scope, findings, and responses.
• Lead the execution of the assurance strategy for the remediation program, providing strategic direction and oversight to the assurance team.
• Influence and collaborate with multiple stakeholders across lines of defence (Line 1, Line 2, Line 3) to foster risk awareness and shared ownership of risk management outcomes.
• Lead behaviour change strategies to close gaps between current risk practices and desired future state, focusing on clarity, connection, and embedding "brilliance" in the organization.

What you need to have:

• Minimum of 10 years of experience in program management, preferably within financial services.
• Experience in Regulatory Remediation Action Plans (preferable)
• Experience in program management, with a focus on PMO leadership, preferably in a complex and dynamic organisational environment. Experience in leading large-scale transformation programs is highly desirable
• Proven experience in establishing and leading PMOs, with a deep understanding of program management methodologies, tools, and best practices.
• Deep understanding of enterprise risk management frameworks, compliance, and regulatory environments
• Proven track record leading complex change or transformation programs with strong delivery experience.
• Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and cultivate a performance-driven culture.
• Skilled in embedding behaviour and cultural change initiatives that support sustainable risk outcomes
• Own your areas with a mindset of cooperation and support to others, ensuring no stakeholder is left behind.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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