Claims Assessor

As a Claims Assessor in one of our driven and motivated teams, you will take accountability in managing your day to engage with injured workers, employers, legal representatives and allied health professionals in order to determine workers compensation claims. You will need strong decision-making skills, the ability to communicate effectively with people in vulnerable situations and enjoy thriving in a fast paced environment. Every day is different as you learn about different physical and psychological injury types and absorb injury management knowledge from your team mates.

In return, you will be rewarded with a competitive salary combined with an organisational culture that offers work-life balance. You will engage in challenging and interesting work and have access to a range of training, promotion and secondment opportunities to build on your skills and advance your career.

About you:

We are looking for motivated, customer service focused people who thrive on delivering outstanding outcomes, can build relationships and influence quickly, and are keen to start their career with an organisation who value their people and customers. We want to hear from you if you:

• A customer service superstar
• Stay resilient under pressure in challenging situations
• An outstanding team player who proactively assists to solve problems
• Possess relevant tertiary qualifications within health, psychology, business or law (desirable but not a necessity)

Benefits:

• Competitive salary and access to banked time
• Clear career progression within a large and successful organisation
• Regular promotion and secondment opportunities
• Study assistance and leadership development programs
• Remote and flexible working options - Available after probation
• An organisation that prioritises workplace culture and job satisfaction
• Great CBD location, close to all public transport and dining locations
• End of trip facilitates to cycle or jog into work
• Dedicated wellness program offering, yoga,monthly initiatives and an Employee Assistance Program

A bit about us:

WorkCover Queensland has been providing workers' compensation insurance in Queensland for more than 25 years to more than 170,000 businesses.

Supporting Queensland workers and businesses is at the heart of everything we do. The most important thing for us is keeping Queenslanders working and we understand everyone's needs are different by delivering valued experiences and tailored solutions. Our people are connected to purpose and we're creating an environment that inspires them to make a difference.

How do I apply?

Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor. Please note,
successful candidateswillcommence
in the position from
January 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.