Operational Training Specialist

Division: Courts Tribunals and Service Delivery

Location:
Statewide, NSW, AU, 9999

Req ID: 76964

• Location – Flexible, New South Wales. Hybrid working.
• Ongoing Full-time (35 HPW) - Job share and part time considered.
• Clerk Grade 7/8 – Base Salary ($113,574 - $125,720), pa, plus superannuation and leave loading

Your role

Contribute to improved organisational effectiveness through the analysis, design, development, and delivery of operational training programs.

The role is responsible for responding to the learning needs of the entire Courts, Tribunals, and Service Delivery Division (CTSD), as well as developing, updating, and delivering programs to meet these needs. The program will include competency-based and operational training programs. You will need to liaise with departmental staff, training colleagues, and management to ensure operational training needs are met in an effective and efficient way.

About the team

The Operational Training Team (OTT) consists of 4 x Operational Training Specialists, 1 x Senior Operational Training Instructional Designer, and 1 x Manager Operational Training.

The team is expected to attend a monthly face-to-face meeting in Sydney, as well as being individually directed to work at any location in NSW as required. When not directed to a specific location, work from home can be an option with the bounds of the DCJ Flexible Work Policy. Travel duties are shared between the team, regardless of home location within the state.

The OTT is responsible for the design, review, and delivery of the CTSD operational training catalogue; consisting of a combination of face-to-face and virtually facilitated modules as well as a library of online eLearn's. The focus of the catalogue is court-specific operational knowledge tailored to specific jurisdictions, with an emphasis on JusticeLink software. The catalogue also includes a variety of soft skills writing and client service courses, with the most requested courses being induction modules for new staff.

What you'll do

• Deliver operational training programs for the business, both virtually via MS Teams and face-to-face.
• Evaluate the effectiveness of operational training programs.
• Contribute to the development of operational training plans and strategies.
• Liaise with Divisional staff and managers to identify client needs; support the ongoing development of competencies and capability frameworks; and contribute to the achievement of corporate and business plan objectives.
• Provides consultancy services and advice on operational training.
• Project work as required.
• Partner to ensure operational training meets business needs and is aligned to business and Divisional plans.

What we're looking for

• Training/adult education experience.
• Experience in the development and delivery of operational training and a comprehensive understanding of operational training issues.
• Detailed operational experience within CTSD business centres.
• Willingness and ability to travel to any location in New South Wales, including possible overnight stays. (Appropriate allowances will be paid for travel). For further information about the travel component of this role, please contact the hiring manager Amelia Ivers.

Please note that the interviews for this role will be held virtually via MS Teams.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 7 September (11:59pm AEST).

Got a question?

For more information about the role or what it's like to work for DCJ, please contact

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Pina, Talent Acquisition Officer via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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