Customer Development Manager

Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

We are looking for an experienced Customer Development Manager to attract, nurture and assist with the conversion of new customers to IRT Home Care by initiating Local Area Marketing and Business Development activities for the south eastern Sydney and northern Illawarra regions.

Based in the Illawarra, the Customer Development Manager will:

• Proactively play the lead role in nurturing new customer leads and opportunities and work closely with Home Care operations teams to ensure a high number of conversions of new customers is achieved.
• Work with the Marketing Team and the Home Care Regional Teams on the development and execution of targeted Local Area Marketing activities to improve lead generation.
• Assist to develop and implement cross selling strategies, within existing customer cohorts (Home Care into RV, Home Care to Aged Care Centres), and increase brand awareness.
• Provide market insight and develop strategies for continued Home Care customer growth by utilising and measuring customer feedback, market insights and competitor activity.
• Monitor and report effectiveness of Local Area Marketing activities, and provide feedback and advice to the Regional Operations Manager on recommended strategies.
• Represent IRT Home Care and IRT Group at local events, conferences and open days.

• Demonstrated sales experience and negotiation skills, proven success in a similar role preferably in the aged care or a health sector
• Superior written and communications skills, including the ability to prepare comprehensive reports and presentations
• Presentation skills and comfortable presenting to large groups
• Demonstrated ability to resolve problems and effectively manage time
• Well-developed computer skills (including Salesforce CRM)
• A reliable, fully insured and registered motor vehicle
• Willingness to travel with occasional overnight stays
• Desirable experience: Aged Care or Health Industry knowledge

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

If you feel this is the right role for you, we'd love to hear from you Simply click the "Apply now" button, fill in your details and submit. Once you apply, we'll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.