Clinical Operations Manager

Clinical Operations Manager

Umina Park, Burnie

Full Time Day Worker - Monday to Friday

Who are we?
OneCare is a not-for-profit organisation that has provided aged care services to Tasmanians for more than 40 years. Our care is founded on the principles of compassion, respect and dignity for the individual and designed for each individual to meet their specific needs. We pride ourselves on our commitment to our 1100 employees, who we aim to support in every aspect of their roles.

About the position

Due to growth, we have created a second Clinical Operations Manager role to focus on promoting excellence in clinical care and embedding best practices across residential aged care services. The role is primarily clinically facing (80%) working closely with the current Clinical Operations Manager and taking direction from the Regional Clinical Services Manager. The role has been designed to strengthen clinical outcomes, lead coaching and mentoring initiatives, assist with feedback management, support the daily running of the aged care home and support the implementation of key quality improvement activities and compliance.

The Clinical Operations Manager also provides operational insight and support (20%) to the Regional Operations Services Manager, enabling a connected approach to service delivery and continuous improvement across the precinct.

While primarily located at one home, this role may be required to travel periodically within the connected precinct and will work collaboratively with relevant internal and external stakeholders from both Corporate and Operational services.

More about the role:
Based at Umina Park the Clinical Operations Manager duties and responsibilities include, but are not limited to the following

Clinical Focus (80%)

• Attend or facilitate Heads of Department meetings / stand up huddles for safe practice
• Lead and model evidence-based clinical care and decision making
• Coach and mentor clinical and care staff to coordinate skill development, care planning, and documentation.
• Coordinate complex case management, including escalation, assessment, and multidisciplinary collaboration including GP rounds.
• Conduct regular clinical audits, review of care plans, medication practices, and incident response processes in alignment to compliance of the strengthen aged care standards.
• Identify and respond to clinical risk in alignment with OneCare's governance framework, escalating concerns to the Regional Clinical Services Manager. 
• Contribute to clinical systems and digital tools training (e.g. AutumnCare, electronic medication management). 
• Assist with rostering, care minute, AN-ACC activities, working collaboratively with key stakeholders from Corporate and Operational teams. 

• Support the Regional Operations Services Manager by providing insight into day-to-day service operations.
• Collaborate on continuous improvement initiatives that require clinical and operational alignment. 
• Contribute to planning, coordination, and implementation of residential services, including admission readiness and service transitions. 
• Problem solves operational issues and escalate complex issues to the Regional Operational Services Manager where appropriate. 

What you bring to the role:

• A passion to improve the care experience of older people
• Committed to quality, safety and compliance
• Adaptable and solution focused in complex or evolving environments
• Highly collaborative with the ability to influence and engage others.
• Values-aligned with OneCare's core principles of teamwork, quality of care, safety, personal development, and contribution

Essential

• Current registration with AHPRA as a Registered Nurse
• Significant clinical experience in residential aged care, including complex care planning.
• Knowledge of aged care and NDIS Quality Standards
• Current Australian National Police Check that meets the requirements of the Aged Care Act.

• Proven record and experience as a clinical manager in residential care services
• Understanding of the interface between clinical and operations in a precinct model.
• High level leadership and conflict management skills
• Demonstrated ability to develop and lead teams effectively (including coach / mentoring)
• Excellent written and verbal communication skills.
• Knowledge of aged care and NDIS Quality Standards.
• Experience using clinical information systems and digital documentation tools.
• Current Covid and influenza vaccination record.

What you get in return:

• Generous salary package
• Attractive not-for profit salary packaging up to $18,550 per FBT year
• Ongoing professional development opportunities, including access to our scholarship program (up to $20,000), individual mentoring with Proteus Leadership, plus local and interstate conferences
• Rewarding role working for a highly respected Tasmanian not-for-profit organisation which is a leader in the aged care sector
• Support of a cohesive professional network of OneCare staff
• Access to Employee Assistance Program for you and your family, discounted private health, plus ongoing health and wellbeing activities.

Please apply via the link and provide resume and a detailed cover letter outlining why you would be suitable for this position.

Applications close 9.00am Monday 10th November 2025. Please note interviews will be held as applications are received.

For a copy of the position description or to arrange a confidential chat, please contact Human Resources on

Please Note – an NDIS-endorsed working with vulnerable people check is an essential requirement to work at OneCare.