Services Manager
1 week ago
At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.
NEXTDC is an exciting ASX 100-listed technology company, only 14 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer's digital infrastructure.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives
Job DescriptionEnsure smooth daily operations of NEXTDC facilities, manage contractors, and maintain critical infrastructure to Uptime Institute Gold standards, delivering reliable, high-quality outcomes for NEXTDC and its Hyperscale customers.
Key responsibilities include:
- Lead, mentor, and develop a high-performing facilities team.
- Manage daily operations and maintenance of critical systems (electrical, mechanical, UPS, chillers, etc.).
- Oversee contractors and ensure services meet Uptime Institute Gold standards.
- Maintain full compliance with WHS, ISO, and company policies.
- Support recruitment, training, and certification of facility staff.
- Coordinate rostering, leave, and training to ensure operational coverage.
- Champion NEXTDC values and lead through organisational change (ADKAR framework).
- Conduct regular audits, reporting, and equipment testing.
- Ensure timely incident management and risk escalation.
- Maintain accurate and current site documentation.
- Collaborate with internal teams to ensure uptime and customer satisfaction.
- Support customer equipment handling and service delivery.
- Manage vendor contracts and contribute to infrastructure upgrades.
- Participate in the on-call roster for critical system support.
About you:
- Strong knowledge of data centre infrastructure (electrical, mechanical, cooling, cabling).
- Familiar with high-density power and cooling technologies and best practices.
- Experienced in DC systems: DCIM, BMS, EPMS, HVAC, security, and automation.
- Understands industry codes, standards, and compliance requirements.
- Excellent communication and stakeholder engagement skills
- Minimum 5 years' experience in data centre facilities management or similar mission-critical environments.
- Proven people management experience, including the ability to build, lead, and develop technical teams.
- NV1 Security Clearance, or the ability to obtain and maintain one, is essential.
- Strong understanding of Uptime Institute (UTI) and ASHRAE standards.
- A degree/diploma in Engineering or a mechanical/electrical trade qualification is desirable; equivalent experience will also be considered.
- Opportunity to deliver landmark infrastructure projects shaping Australia's digital economy.
- A values driven culture built on innovation, collaboration and growth.
- Inclusive, diverse and values-driven working culture
- Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
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